Senior Accounting Service Representative

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model
• Possibility to purchase up to 5 extra days off per year
• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to): 54,900 - 67,100

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance): 5%

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

Are you an experienced professional who operates with a high level of initiative, accuracy with attention to detail seeking new opportunities?

As a Senior Accounting Service Representative, you will report directly to the Manager, Finance Operational Banking and will be a subject matter expert within the banking operations team. You lead by example and act as the first point of contact on escalation for complex operational issues and investigations, ensuring timely resolution and communication. As a subject matter expert, you will support the team on various cash projects, offering specialized support and insights.

We are looking for a team player who will play a vital role in supporting our growth. If you are ready to join a dynamic team, this could be a great role for you to consider!

What you’ll do here:

• Collaborate with cross-functional teams to resolve inquiries and issues.
• Prepare journal entries and support month‑end closing through investigation and documentation.
• Create clear and concise reports and presentations for stakeholders.
• Handle bank and merchant‑related documentation and manage bank portal access.
• Serve as a cash project expert, providing specialized support.
• Identify and support process improvement opportunities.
• Develop annual work plans for process documentation updates.
• Conduct quality reviews to ensure compliance with procedures and standards.
• Support operational improvements and workflow enhancements.
• Assist with onboarding and training and promote knowledge‑sharing.
• Monitor operational issues to recommend efficiency and accuracy improvements.
• Support the Manager in ensuring operational continuity and service excellence.
• Assist with internal and external audits.

What you’ll bring to the table:

• Finance and Accounting post‑secondary education and 3+ years in general accounting - is required.
• Excellent oral and written communication skills - is required.
• Experience in training and developing team members.
• Ability to manage competing priorities with precise attention to detail.
• Strong analytical and organizational skills with a customer‑focused approach.
• Knowledge of banking products and services.
• Self‑motivated, able to prioritize and work independently in a fast‑paced environment.
• Strong problem‑solving skills for managing complex issues.
• Proficient in Microsoft Office (Excel, Word).
• Ability to identify process improvement opportunities.

Equal Opportunity Employer

We are an equal opportunity employer. At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity‑deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.