Senior Account Management Leader

Lead Account Managers across Canada remotely, hybrid, or from Toronto while driving customer retention, expansion, and long-term value realization.As Senior Manager, Account Management, you will guide team performance and segment outcomes, including renewal health, expansion, and customer engagement. You will partner strategically with Sales and CAM leadership while supporting customers’ business goals. Success requires coaching, stakeholder management, and cross-functional influence.Key Responsibilities:
Provide performance feedback, coaching, and career development supportDevelop future leaders through succession planningOwn segment-level renewal health and risk mitigationPrioritize resources across accounts for maximum impactMonitor expansion, renewal, customer health, and engagement metricsRequirements:
Lead five or more Account Managers or Sales RepresentativesMore than two years managing teamsExcellent communication, coaching, and stakeholder management skillsAbility to influence beyond direct reportsInterest in AI-driven solutions and performance efficienciesBring account management leadership, renewal strategy, coaching, and cross-functional partnership to customer outcomes across Canada.
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