RAC Member Resolutions Consultant Joondalup

Support over 1.3 million members as a Member Resolutions Consultant at RAC in Joondalup. Tackle complaints with professionalism and compassion in a full-time position. As a Member Resolutions Officer, you will play a vital role in ensuring member complaints are handled fairly and efficiently. Your investigations will focus on identifying errors, communicating results clearly, and aligning solutions with regulatory requirements. If you thrive in a collaborative, problem-solving atmosphere, this role is tailored for you. Key Responsibilities:

• Manage and resolve complex member complaints effectively
• Communicate empathetic decisions through various channels
• Keep accurate documentation in case management systems
• Identify error trends through in-depth analysis
• Partner with teams to enhance member service processes

Requirements:

• Proven experience in dispute resolution and case management
• Familiarity with insurance products and regulatory standards
• Strong verbal and written communication skills
• Detail-oriented with excellent organizational capabilities
• Resilient in dealing with difficult conversations

Bring your expertise to RAC and shape an empathetic approach to member resolutions in Joondalup. #J-18808-Ljbffr