Bilingual Customer Success Specialist

Are you bilingual in French and English and are comfortable working in a fast-paced, customer-focused environment?
Are you looking for a stable role at an excellent organization?
The CompanyOur Client is a Canadian wholesaler with a dedication to selecting the best products from around the world.
Company Perks and Rewards
Competitive Salary ($58-65K)
Generous vacation and benefits
Stable, supportive work environment
Ongoing training to set you up for success
The Job!As a Bilingual Customer Success Specialist, you will serve as a key point of contact for customers, supporting assigned sales territories in partnership with an Account Manager. You will:
Manage incoming orders and coordinate timely processing of customer requests and product samples
Proactively connect with customers by phone and email to share updates, recommend solutions, and identify growth opportunities
Prepare and organize sales support materials, including presentations, pricing tools, and product information
Distribute regular territory communications and promotional updates
Maintain accurate customer records and ensure account information remains current
Respond promptly to pricing inquiries, order status questions, and service-related concerns
Identify and research potential markets and prospects within the assigned territory
Assist with sales quoting, rebate summaries, and internal reporting as required
Collaborate cross-functionally, including occasional support with collections and administrative tasks
What you bring to the jobYou are someone who is comfortable engaging customers by phone, email, and virtual presentations. You come with:
Fully bilingual in English and French, with strong spoken and written communication skills
Extensive experience (10+ years) in sales coordination, customer success, or inside sales support
Highly organized with strong attention to detail and follow-through
Strong proficiency in Microsoft Office tools (Word, Excel, PowerPoint) and general business systems
Collaborative team player with a proactive, solutions-oriented mindset
Background supporting product-based sales, particularly regulated or technical product lines is an asset
Experience working within a close-knit or entrepreneurial business setting
Post-secondary education in Business, Sales, Marketing, or a related field—or equivalent professional experience
Expected Compensation: CAD $60,000.00 - $65,000.00 per annum.
Existing Position Vacancy: Yes
I really look forward to hearing from you, but please understand that I will only be contacting those that are applicable for the role!
Options Consulting Solutions is an equal opportunity employer and welcomes applications from all individuals. Applicants selected for an in-person interview will be asked whether specific accommodations are needed to support a personal disability.
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