Ecommerce Data Insights Analyst - Internal

As a valued London Drugs family member, the opportunities for career growth are unlimited! Here is a great chance for you to grow your skills and experience. We currently have the following opportunity in our Ecommerce division:
Are you passionate about turning data into meaningful business insights? Do you enjoy building dashboards, uncovering trends, and helping teams make informed decisions?
As an
Ecommerce Data Insights Analyst, you'll play a key role in shaping the future of our digital business by transforming data into actionable insights that drive performance. You'll develop and maintain reporting solutions, build impactful dashboards, automate manual processes, and provide analytical support across Ecommerce and other business teams.
This is an exciting opportunity for a data-driven professional who enjoys combining analytics, reporting, business intelligence, and problem-solving in a fast-paced retail and ecommerce environment.
What You'll DoReporting & Dashboard Development
Build, maintain, and enhance reporting solutions that provide visibility into Ecommerce performance
Develop and optimize Power BI dashboards and business intelligence tools
Create reports using platforms such as Power BI, Google Analytics 4 (GA4), Looker Studio, and ecommerce reporting systems
Implement and maintain Google Tag Manager tracking to support accurate measurement and reporting
Ensure stakeholders have access to reliable, timely, and easy-to-understand business insights
Data Analysis & Business Insights
Analyze business performance data and investigate trends, opportunities, and challenges
Translate complex data into actionable recommendations for non-technical audiences
Support decision-making across merchandising, fulfilment, loss prevention, and leadership teams
Identify patterns, opportunities, and operational improvements through data analysis
Automation & Data Integration
Develop automated reporting processes that improve efficiency and reduce manual effort
Write SQL queries to extract and validate data from internal systems
Support data integration initiatives and maintain documentation for automated processes
Continuously identify opportunities to streamline workflows through automation
Data Quality & Reporting Accuracy
Monitor reporting accuracy and proactively investigate discrepancies
Validate data sources and ensure consistent metric definitions - Troubleshoot reporting issues and identify root causes
Maintain trusted reporting standards across the organization
Cross-Functional Collaboration
Partner with teams across the business to provide reporting and analytics support
Serve as a subject matter resource for Ecommerce metrics and reporting practices
Collaborate with Ecommerce, Marketing, Merchandising, IT, Customer Care, Fulfilment, and other stakeholders
Support testing, issue investigation, and ongoing Ecommerce initiatives as part of a collaborative team environment
What You Bring
Experience in Data Analytics, Business Intelligence, Reporting, Ecommerce Analytics, or a related field
Advanced Microsoft Excel skills, including pivot tables, formulas, and data analysis functions
Experience developing dashboards and visualizations using Power BI, Tableau, Looker Studio, or similar tools
Working knowledge of SQL and relational database concepts
Experience with Google Analytics 4 (GA4) and Google Tag Manager
Strong analytical, problem-solving, and critical thinking skills
Excellent attention to detail and commitment to data accuracy
Ability to communicate technical findings clearly to non-technical audiences
Strong organizational skills with the ability to manage multiple priorities
Effective verbal and written communication skills
Experience with workflow automation tools such as Power Automate is considered an asset
Ecommerce, digital commerce, retail, or omnichannel business experience is preferred
London Drugs is an equal opportunity employer. The above statements are intended to describe the general nature and level of work applicable to this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required.
Flexible work from home options available.
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