Technical Account Manager (Canada Enterprise Auth0)

Secure Every Identity from AI to Human

Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.

This is an opportunity to do career-defining work. Were all in on this mission. If you are too lets talk.

Technical Account Manager (TAM) Enterprise - Auth0

Okta: The Worlds Identity Company

Okta is the leader in Identity management and The Worlds Identity Company. Our mission is to build a more secure world. Okta provides a neutral powerful and extensible platform that puts identity at the heart of your stack. Our platforms secure all types of identity including customers employees partners and AI agents.

Top brands trust Okta. We are relied upon by two thirds of the Fortune 100 and over 40% of the Forbes Global 2000 for their Identity-powered journeys.

The Key Accounts Opportunity

• Platform Focus: Primary focus on Customer Identity Cloud (Auth0) with foundational technical engagement across Workforce Identity Solutions (Okta).

• Travel: Some travel is required including in-person onboarding and travel to our San Francisco CA HQ OR Chicago office during the first week of employment.

This role is integral to the Key Accounts segment team managing accounts across various core industries such as Public Sector Financial Services Healthcare Manufacturing Retail and Technology.

The Technical Account Management (TAM) team is a global group of identity product experts dedicated to enabling existing customers to succeed. As a Technical Account Manager you will serve as a trusted technical advisor and advocate for key accounts focusing on developer-focused customer identity architecture API integrations hands-on prototyping and broad deployment strategies across Auth0 and Okta environments.

Key Identity Solutions & Technologies You Will Support

The Okta platform secures identities across every part of the lifecycle. You will focus primarily on developer-centric customer identity environments while supporting core workforce solutions:

• Customer Identity Cloud (Auth0) & Developer Tools (Primary Focus):

  • Modern authentication and authorization protocols ( OAuth 2.0 OIDC ).

  • Direct API management and endpoint testing using Auth0 Management & Authentication REST APIs .

  • Auth0 Universal Login custom login flows and modern developer SDKs (e.g. Auth0 SPA JS Auth0 React Auth0 Auth0 Python/).

  • Platform extensibility and custom logic using Auth0 Actions and webhooks.

  • Multi-tenant application architectures social login B2B/B2C identity federation and custom database connections.

• Workforce Identity (Okta):

  • Identity & Access Management (IAM): Single Sign-On (SSO) Adaptive MFA Device Access API Access Management and Universal Directory.

  • Identity Governance & Administration (IGA): Lifecycle Management and automated provisioning (SCIM).

  • Identity Threat Detection & Response (ITDR): Syslog monitoring threat detection and signal integrations.

What Youll Be Doing

Key Account Partnership & Influence

• Build deep long-lasting relationships with customer engineering leads product architects and technical decision-makers as their primary technical advisor.

• Masterfully apply technical expertise in Auth0 Customer Identity and developer-first architectures to solve complex identity challenges and influence customer strategy.

• Collaborate with key accounts to design scalable B2B and B2C customer identity architectures aligned with their business and security objectives.

Prototyping Technical Execution & Advocacy

• Hands-on Prototyping & Demos: Build lightweight Proofs of Concept (PoCs) configure test Auth0 tenants and conduct live technical walkthroughs (such as custom Auth0 Universal Login branding OAuth 2.0 grant flow implementations and Auth0 Actions scripts).

• API Testing & Integrations: Utilize tools like Postman to test validate and demonstrate Auth0 and Okta REST APIs (executing CRUD operations for users roles and application configurations).

• Complex Problem Resolution: Dissect multi-faceted developer and architectural issues proactively identify technical risks and orchestrate effective solutions or escalations collaboratively with Customer Success and Engineering.

• Advocate for customer technical needs within cross-functional product and engineering teams.

Thought Leadership & Team Enablement

• Provide best practices workshops and technical enablement for customer developers software architects and engineering leads.

• Generate repeatable code samples Postman collections architectural guides and strategy assets for the global TAM team.

• Mentor peers upskilling team capability with a focus on developer SDKs API integrations and Auth0 extensibility.

What Youll Bring to the Role

• Experience: 5 years of related professional experience (or 4 years with a Masters degree) including 3 years as a Technical Account Manager Solutions Architect Technical Consultant or Developer Advocate.

• Domain Knowledge: 3 years in customer identity (CIAM) API security web/mobile authentication or modern application development.

• Education & Certifications: BA/BS/MS in Computer Science Software Engineering Information Technology or related discipline (or equivalent experience). Auth0 Certified Okta Certified or equivalent industry certifications preferred.

Technical Mastery

• Identity Protocols: Deep practical mastery of modern web authentication and authorization standards specifically OAuth 2.0 (Authorization Code PKCE Client Credentials etc.) and OpenID Connect (OIDC) alongside standard SAML 2.0 federation.

• API Prototyping Tools: Advanced experience working with REST APIs webhooks and tools like Postman to test API endpoints manage collections and demonstrate programmatic workflows.

• Development & Scripting: Strong hands-on ability to read modify or build simple web applications (e.g. JavaScript/TypeScript Python React) to demonstrate authentication routing protected routes token validation and Auth0 SDK integration.

• Customer Identity Patterns: Solid understanding of B2B and B2C identity patterns tenant management social identity providers enterprise connections and user migration strategies.

• Workforce & Provisioning Basics: Familiarity with core Workforce Identity concepts (SSO SCIM provisioning SaaS integrations) to support hybrid account requirements.

Communication & Leadership

• Excellent communication skills capable of speaking fluently with developer teams software architects and engineering leadership.

• Comfortable performing live technical demonstrations API troubleshooting in Postman and whiteboarding complex system architecture.

• Skilled in setting expectations tracking account health metrics and maintaining clear project boundaries.

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Below is the annual salary range for candidates located in Canada. Your actual salary will depend on factors such as your skills qualifications and addition Okta offers equity (where applicable) bonus and benefits including health dental and vision insurance RRSP with a match healthcare spending telemedicine and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: annual OTE (On Target Earning) range for this position for candidates located in Canada is between:

$122000 - $168000 USD

The Okta Experience

• Driving Social Impact
• Developing Talent and Fostering Connection Community

We are intentional about connection. Our global community spanning over 20 offices worldwide is united by a drive to innovate. Your journey begins with an immersive in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin ancestry marital status age physical or mental disability or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records consistent with applicable laws.

If reasonable accommodation is needed to complete any part of the job application interview process or onboarding please use this Form to request an accommodation.

Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT) as defined by New York City Local Law 144 that use artificial intelligence machine learning or other automated processes to assist in our recruitment and hiring accordance with NYC Local Law 144 if you are an applicant or employee residing in New York City please click here to view our full NYC AEDT Notice.

Required Experience:

IC