Transit Supervisor - Victoria

Transdev Canada is hiring a Transit Supervisor for our Victoria location.

As a Transit Supervisor , you will be responsible for supervising and coordinating daily transit operations, supporting operators, and ensuring safe, reliable, and efficient service for our customers. You will provide both on-road and in-office leadership, respond to operational challenges, investigate incidents, and work closely with dispatch, maintenance, and management to keep service running smoothly.

This is a full-time, unionized, on-site position based in Victoria, BC .

Your Role

• Provide on-road and in-office supervision of daily transit operations.
• Support operators with service issues, customer interactions, and operational challenges.
• Monitor service delivery, schedule adherence, and route performance.
• Respond to service disruptions, emergencies, customer concerns, and operational incidents.
• Conduct incident investigations, ride-along evaluations, safety inspections, and complete required documentation.
• Promote safe work practices and ensure compliance with company policies, safety regulations, and the Collective Bargaining Agreement (CBA).
• Coach, mentor, and support operators to improve performance and customer service.
• Collaborate with dispatch, maintenance, and leadership to maintain reliable service.
• Monitor staffing levels and assist with shift coverage and operational communications.
• Prepare accurate reports related to incidents, investigations, operational activities, and performance.
• Build positive relationships with employees, customers, community partners, and external agencies.
• Participate in special events, service changes, and operational projects as required.

The Perks

• Competitive hourly wage of $31.06/hour, increasing to $34.19/hour upon successful completion of probation.
• Comprehensive benefits after successfully completing the probationary period (330 hour or six months, whichever comes first).
• A supportive and collaborative work environment.
• Opportunities for career growth across Transdev's North American operations.
• The opportunity to make a positive impact by supporting sustainable public transportation.
• A diverse and inclusive workplace that values employee development.

Your Profile

• High school diploma or equivalent.
• Valid BC Class 4 driver's licence preferred.
• Clean driving record.
• Ability to pass a criminal background check and drug and alcohol screening.
• Minimum 3–5 years of experience in public transit operations, including at least 2 years in a supervisory or leadership role.
• Strong knowledge of transit operations, applicable traffic laws, and safety regulations.
• Previous experience in customer service and employee supervision.
• Security, conflict resolution, or incident management training is considered an asset.
• Excellent leadership, communication, interpersonal, and conflict resolution skills.
• Strong organizational, decision-making, and problem-solving abilities.
• Ability to remain calm and make sound decisions in fast-paced or emergency situations.
• Proficiency with Microsoft Office and other Windows-based applications.
• Experience using transit management systems such as Geotab, Traffic Studio, or similar software is an asset.
• Ability to perform the physical requirements of the role, including boarding and inspecting transit vehicles.

Your location

• This is a full-time unionized position based in our Victoria location.
• Average 40 hours a week.
• Evening shift 2pm to 10:30 pm

Join an International Group strongly rooted in the communities.

Transdev is an international leader in mobility at the service of communities. We design and operate public transport networks - buses, coaches, trams, trains, shared bikes, ferries, and more - to empower freedom to move everyday thanks to safe, reliable and innovative solutions that serve the common good.

Because we are people serving people, our 105,000 employees have a positive impact on people and society. It is by taking care of them that we empower people to move forward.

In March 2023, Transdev Canada expanded its reach in western Canada by acquiring First Transit. By joining forces, Transdev Canada is now the largest multi-modal privately owned transportation company in Canada.