Program Lead Hand - Winter 2026/27

We are looking to hire Program Lead Hands for the upcoming Winter 2026/27! The Program Lead Hand supports the daily operation of their assigned Sports School program by coordinating lesson demands, instructor assignments, and day-to-day operational requirements. This position provides immediate direction and support to the instructional team, helps maintain program safety and service standards, and serves as the first point of contact for routine operational needs. All this while enjoying skiing and snowboarding throughout the Winter season. If this sounds like the role for you, apply today!

Compensation Information: $22.35 per hour

Physical Requirement: Medium; work activities involve handling loads up to 20kg; both indoor and outdoor setting; involves on-snow supervision, keyboard/administrative tasks, and handling seasonal outdoor demands.

This job position requires physical presence at the designated location.

The perks and benefits you’ll get to enjoy:

• Winter/Summer Season Lift, Trail and Golf passes (varies by position)
• Access to our Employee and Family Assistance Program
• Dining discounts within our hotel & Resort-owned outlets
• Retail discounts in our Resort-owned outlets
• Friends and family rates at the Sun Peaks Grand Hotel
• Reciprocal programs with partnering ski areas & hotels

This role is eligible for an incentive for successful applicants to receive $1 per hour worked based on completion of a full winter season contract. Conditions apply to this incentive and will be shared during the interview and onboarding.

Skills you bring with you:

• Certification: Current, valid teaching certification in good standing with a Sports School approved national Snowsports organization, at a Level 2 or higher.
• Experience: Several seasons of demonstrated experience operating in a supervisory capacity within a professional snow sport school.
• Technical Proficiency: Highly computer literate with practical experience navigating Microsoft Office Suite and employee scheduling databases (such as RTP).
• Legal & Compliance: Legally authorized to work in Canada for the 26/27 winter season contract. Must successfully pass criminal record check as a bona fide occupational requirement for overseeing programs involving minors.
• Communication: Exceptional written and verbal English communication skills. Proven track record of high-tier customer service and collaborative teamwork within the tourism sector.

Primary Responsibilities:

• Coordinate daily guest lessons demands against active staff inventories to maximize instructor utilization while strictly maintaining program safety and quality standards.
• Create, manage, and audit employee daily schedules, ensuring accurate tracking of all paid operational activities and instructional hours in strict alignment with resort policies and BC Employment Standards.
• Oversee morning line-ups and lesson assignments, ensuring instructors report to designated meeting areas punctually and prepared for their scheduled paid shifts.
• Provide immediate logistical direction, performance feedback, and support to the instructional team.
• Ensure all instructors are trained in, and actively utilizing, the resort’s official Skill Level Selectors to accurately match guests to appropriate terrain and progressions.
• Monitor instructor compliance regarding resort professional standards, personal protective equipment (PPE) guidelines, and uniform appearance rules.
• Act as the primary point of escalation for guest inquiries, feedback, and program dissatisfaction.
• Implement professional service-recovery tactics to resolve guest issues efficiently, utilizing communication strategies that align with the resort's guest service goals.
• Guide guests toward appropriate learning pathways, future bookings, and multi-day packages to drive department retention and support sales metrics.
• Enforce absolute compliance with the Alpine Responsibility Code and resort risk management protocols across all programs.

Why join us?

We are Canada’s second-largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests.

Our people are at the heart of what we do, making a difference to our guests and our workplace every single day. That’s why we invest in the employee experience; to ensure everyone can be at their best and live our values.

No matter who you are, or your career journey to date, once you join the team at Sun Peaks, you’ll get to feel part of our special community right away. You and your wellbeing matter to us; you’ll have plenty of opportunities to grow and learn, as well as enjoy everything our beautiful mountain resort has to offer. In return, we expect you to be passionate about working together to create special memories for our guests, while taking care of our precious environment for others to enjoy into the future.

We are an equal opportunity employer, committed to building a diverse and inclusive culture, and encourage applications from all qualified individuals.

We acknowledge that we live, work, and play on the traditional territory of the Secwépemc People.

Apply Now (copy & paste the link into a new browser): https://sunpeaks.clearcompany.com/careers/jobs/c468f342-a8c5-e875-8ba6-db921e0bb7fc/apply?source=3802965-CS-58771