Restaurant Reservations Host

Job Responsibility:

Join our Restaurant Team as a Restaurant Reservations Host, where you have the opportunity to learn and grow in a Relais & Chateaux property also recognized as a Forbes, AAA 4-Diamond Resort and T&L World's Best Hotel.

The Host at The Pointe Restaurant is often the all important first impression for guests about to embark on an amazing dining experience, and the last point of contact as they leave the restaurant. This pivotal position comes in contact with a variety of guests with a high level of expectations.

As a Restaurant Reservations Host you will:

• Ensure efficient and personalized guest service meeting and exceeding Relais & Chateaux, AAA 4 & 5 Diamond and Forbes Standards
• Lead by example and be a pro-active member of The Pointe Restaurant Team.
• Manage detailed restaurant reservations via the Inn's Property Management System, email, and over the phone.
• Assist floor management including server/table section assignment to ensure a smooth pace of service.
• Welcome and seat guests.
• Receive and effectively communicate room service orders from guests, and process through use of Silverware POS; assisting with delivery when necessary.
• Assist the service team when necessary
• Inspect dining and serving areas and equipment; keeping the restaurant guest ready at all times.
• Ensure menus are always up to date and presentable.
• Complete various administration tasks including, but not limited to, reservation email requests, internal correspondence, e-commerce.
• Perform quality assurance checks and address guest comments and complaints

Our ideal candidate will embody the West Coast culture, while still being committed to the art of hospitality and pursuit of excellence. They will have:

• Willingness to learn in a team environment while striving to exceed Relais & Chateaux, AAA 4 & 5 Diamond and Forbes Standards and be constantly challenged to grow within the restaurant team.
• Previous fine dining or host/hostess experience required.
• A professional attitude and an appreciation for detail.
• A passion for guest service, appreciation of food & beverages and desire for continual education.
• The ability to lift and carry up to 25 lbs/11.3 kgs.
• A professional and positive attitude in every aspect of the position.
• Consistent punctuality and dedication.
• A calm, polite and composed demeanor.
• Previous experience with hotel and restaurant reservations software such as Maestro and Res Diary, Silverware, an asset.
• A desire to contribute exciting and innovative ideas towards the ongoing improvement of The Pointe Restaurant and the Wickaninnish Inn as a whole.
• Valid Serving It Right Certification.

A mutual understanding of your employment duration will be determined during your interview

Team Member Benefits:

By submitting an application you are attesting that the information given is accurate and you give consent to The Wickaninnish Inn to verify through means of previous employer contact and collection of information directly or indirectly through public social media. As we receive a high volume of e-mails, we are only able to respond directly to you if your Resume and interests align with our currently available positions.

Job Types: Full-time, Permanent

Pay: From $20.00 per hour

Expected hours: 40 per week

Benefits:

• Company events
• Dental care
• Discounted or free food
• Extended health care
• Life insurance
• On-site parking
• RRSP match
• Store discount
• Vision care
• Wellness program

Flexible Language Requirement:

• French not required

Schedule:

• Holidays
• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Tips

Licence/Certification:

• Authorization to work in Canada (required)
• Serving It Right Certification (required)

Work Location: In person