Night Audit - Part time

The duties and responsibilities for the Guest Service Representative/Night Auditor include, but are not limited to the following:  

• Create a welcoming environment for guests.  

• Register guests and assign rooms, accommodating special requests whenever possible.  

• Complete pre-registration and blocking of rooms for reservations/guest arrival.  

• Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures.  

• Understand room status and room status tracking.  

• Know room locations, types of rooms available, and room rates.  

• Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.  

• Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.  

• Possess a working knowledge of the reservations, takes reservations for guests both in house and call in, understanding of the cancellation procedures.  

• Process guest check-outs.  

• Post and file all charges to guest, master, and city ledger accounts.  

• Work closely with all hotel departments to improve service delivery and efficiency.  

• Use proper telephone etiquette.  

• Coordinate guestroom maintenance work with the engineering and maintenance division.  

• Report any unusual occurrences or requests to the manager or supervisor.  

• Register guests into their guest rooms as per reservations & check out guests and settles accounts; collect and verify payments – cash, debit, and credit and maintain a float.  

• Post guest charges, compute guest bills, collect payments and make changes for hotel guests following all cash handling procedures as required by Hotel.  

• posting balances to all guest rooms and closing out the day's transactions; running accounts receivable reports; providing next-day reports to the Front Office, Executive Office, and other departments as required.  

• Verify and balance daily charges for all departments to customer folios, master accounts, and house accounts; make corrections as needed to ensure required documentation is obtained.  

• Run computer through nightly processing sequence to reset for next day's use in balancing for applicable functions.  

• Audit all income postings and charges.  

• Record and balance staff and house charges.  

• Prepare and transmit credit card deposits.  

• Process city ledger work to accounting.  

• Know all safety and emergency procedures, and is aware of accident prevention policies.  

• Ensure the work environment is tidy and well organized at all times (lobby).  

• Adhere to all health and safety guidelines and standards.