Indigo Customer Operations Manager Role

Lead customer experience initiatives at Indigo as a Customer Operations Manager. Drive omni sales results by enhancing team performance and improving store operations for a superior customer journey.

In this managerial role, you will oversee a dedicated team focused on mastering Indigo's service model. Your key responsibilities include ensuring sales goals are achieved through performance analysis and action planning. Act as the key customer advocate, championing technology for efficient, enjoyable shopping experiences.

Key Responsibilities: • Manage a high-performing customer service team • Analyze sales data to create actionable improvement plans • Advocate for customers in decision-making processes • Lead effective omni-sales technology initiatives • Foster a culture of employee engagement and learning

Requirements: • College degree preferred or equivalent experience • 2-3 years management experience in retail • Ability to remain mobile on the sales floor • Versatile availability including evenings and weekends • Bilingualism required in Quebec roles

Utilize your management skills to enhance customer engagement and team performance at Indigo. #J-18808-Ljbffr