Manager, Marketing & Customer Engagement (14-Month Contract)

The Manager, Marketing & Customer Engagement provides strategic oversight of the Prince Rupert Port Authority’s (PRPA) customer engagement, corporate marketing, and market development portfolios. Reporting to the Director, Trade & Market Engagement, the Manager is accountable for advancing PRPA’s market visibility, deepening strategic customer relationships, and providing actionable data-driven intelligence regarding market development initiatives. The role is responsible for executing marketing and customer relationship initiatives that position the Port of Prince Rupert as a leading gateway for global trade across all lines of business, including intermodal, bulk, liquid bulk, and cruise.

POSITION ACCOUNTABILITIES

• Support the development and lead an integrated marketing, customer engagement, and market development strategy aligned with PRPA's business growth and gateway competitiveness objectives.


•   Provide direct management, mentorship, and clear portfolio priorities, establishing strong accountability and a results-oriented approach.


• Serve as a key strategic advisor to the Director on marketing programs, market share expansion opportunities, and data-driven client relationship methods.


• Lead regular cross-functional collaboration with Communications, Business Development, Government & External Relations, Business Intelligence and Operations to ensure integrated execution of marketing strategies and a unified corporate presence.


• Administer and manage allocated marketing budgets, resource plans, and project lifecycles, ensuring rigorous tracking of return-on-investment (ROI) across all promotional frameworks and initiatives.

• Oversee structured customer engagement activities that enhance trust, improve operational responsiveness, and sustain long-term commercial relationships with cargo interests, ocean carriers, rail networks, and terminal operators.


• Strategic oversight and governance of the Customer Relationship Management (CRM) system, utilizing it to drive segmentation, coordinate business development tracking, and deliver personalized B2B communication.


• Coordinate targeted customer loyalty initiatives, corporate events, trade missions, terminal openings, and structured feedback mechanisms to ensure a seamless service experience across the gateway.


• Collaborate with the Business Intelligence team to oversee the mapping of cargo flows, production hubs, and regional market shares to support marketing and customer engagement initiatives.

Brand Management & Marketing Communications

• Collaborating with Communications, direct the development and execution of multi-platform marketing, digital media, and advertising campaigns designed to position the Prince Rupert Gateway as a top-tier global supply chain solution.


• Oversee the generation of data-driven marketing collateral, market summaries, executive presentations, and performance dashboards for presentation to senior leadership, board reports, and high-level industrial forums.


• Identify, evaluate, and manage high-value corporate sponsorships that advance PRPA’s strategic messaging, brand health, and corporate values.


• Perform other related duties as required.

• This position is eligible for remote work within Canada. However, travel to Prince Rupert, BC, and relevant domestic and international markets will be required.


• Regular, full-time position (37.5 hours). Regular working hours are Monday to Friday, 7.5 hours/day, with a flexible starting time and a 1-hour lunch break (unpaid).


• At times, work hours may vary for operational reasons.

Formal Education

• Bachelor's degree in business administration, marketing, international trade or a closely related field.


• A master’s degree in a related field is an asset.

• 5 to 7 years of leadership experience in marketing, customer engagement, or market development within a complex organization.


• Demonstrated experience managing direct reports, handling portfolio budgets, and tracking marketing initiatives for return-on investment.


• Proven success utilizing CRM databases and collaborating data analytics/business intelligence initiatives.


• Experience in the transportation, logistics, infrastructure, or trade-related sectors is highly desirable.

• Strategic and analytical capability to turn technical supply chain logistics into highly effective marketing initiatives.


• Advanced written, verbal and presentation capability to present complex logistics and trade corridor information clearly to senior executives and external customers.


• Strong capacity to influence and build enduring high-level trust with complex stakeholders.


• Exemplary level of corporate judgment, confidentiality, and integrity when managing proprietary information, sensitive market development initiatives, and customer profiles.


• Proficient in MS Office, analytical dashboards, modern CRM systems, large language models, and other AI tools.


• Ability to obtain Transport Canada security clearance.


• Valid Class 5 Driver's Licence and a valid Canadian passport.

The base salary range for this role is $131,542-$164,427. This role is eligible for an additional 10% of the monthly base pay in lieu of health benefits during the contract, as well as a 15% annual performance variable pay. 

Equity, Diversity, Inclusion and Belonging are at the heart of PRPA’s culture and play a vital role in our growth strategy. We are committed to ensuring that everyone feels a sense of belonging and can contribute to their maximum potential. Our differences are the reason great things happen here. If you are an applicant in need of accommodation or special assistance throughout the interview process, please submit a request by email to  View email address on jobs.jobcopilot.com .  

Individuals of Indigenous descent are strongly encouraged to apply.