Supervisor - Patient Accounts - Regular Full-time 2026-17531 (2026-17531)

Summary Of Duties

The Finance Department of Sunnybrook Health Sciences Centre has an opening for the role of Supervisor, Corporate Billing, Accounts Receivable & Revenue Management. This position plays an integral role in supervising clinical and corporate billing for the Hospital as well as supporting initiatives/projects involving billing across the organization.

The successful applicant will supervise a team of 9 unionized staff working across the Bayview and St. John Rehab sites. The position requires on-site full‑time work (Monday – Friday) at the St. John Rehab site (285 Cummer Avenue, North York). To succeed, the candidate must be a self‑starter with the ability to prioritize and organize responsibilities in a fast‑paced, high‑volume, time‑sensitive environment. Excellent communication, demonstrated supervisory and critical thinking skills are critical to succeeding in this role. Priority will be given to candidates with experience supervising staff in a large organization.

Responsibilities

• Supervising all aspects of the Hospital’s accounts receivable and collection activities from:
  • Uninsured services provided to OHIP patients (preferred accommodation, ambulance, devices etc.)
  • WSIB, Out of Province, Refugee and Military insurance plans
  • Non clinical sundry goods and services provided by the Hospital
• Leading day‑to‑day work allocation and supervision for all direct reports
• Leading weekly aging reviews with direct reports
• Monitoring collection metrics and recommending bad debt provisions
• Responding to complex billing disputes from patients, families, insurance carriers and the Ministry of Health that may require difficult conversions
• Assisting with month‑end activities including general ledger reconciliations
• Recommending potential opportunities for billing‑related revenue generation and cost mitigation
• Assisting with revenue generation initiatives across the organization by providing implementation support
• Assisting with implementation of process improvements that improve customer service and efficiency
• Supporting all internal and external billing and collection reporting requirements
• Supervising Business Office operations (including petty cash)
• Special adhoc requests, assignments and analysis as needed

Qualifications / Skills

• Post‑secondary degree in business/accounting at a university or college
• Minimum 5 years of billing and collection supervisory experience in a high‑volume, medium‑to‑large sized organization
• A self‑starter with the ability to handle multiple job responsibilities, set priorities, problem‑solve and work with all levels of staff
• Exceptional verbal communication skills, including the ability to sensitively deal with billing‑related matters/disputes directly with patients in emotionally charged situations
• Experience with a complex billing system
• Proven ability to manage assignments independently
• Committed to continuous improvement
• Display initiative and sound professional judgment and integrity
• Flexibility to work off‑hours in time‑sensitive situations
• Hospital and/or healthcare experience preferred
• HRCM billing system experience preferred