Senior Manager E-Commerce Continuous Improvement

Lead e-commerce fulfillment improvement at Loblaw Digital in Downtown Toronto, using operational data and process optimization to strengthen productivity and efficiency.As Senior Manager, Continuous Improvement, you will improve in-store fulfillment across PC Express and Joe Fresh. The role connects Digital, Store Operations, Product, Technology, Labour, and Merchandising partners. Your work will translate operational complexity into practical solutions supporting customer experience, speed, cost, and scale.Key Responsibilities:
Lead productivity analysis across PC Express and Joe Fresh picking journeysMonitor fulfillment KPIs, including cancellations and cost per orderDevelop business cases quantifying operational and financial benefitsBuild prioritized continuous improvement opportunity pipelinesPartner with Store Operations on processes, training, and performance expectationsRequirements:
Four or more years in e-commerce or retail operationsUnderstanding of end-to-end in-store e-commerce fulfillmentExperience using operational data and KPIs for measurable improvementsExperience with OMS, inventory, routing, or fulfillment platformsStrong financial, communication, stakeholder management, and problem-solving skillsApply continuous improvement, fulfillment analytics, and cross-functional leadership to advance PC Express and Joe Fresh operations.
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