Order Entry Team Leader

Job Responsibility:

Since opening in 1984, Van-Whole Produce has remained the leading experts in produce trading by providing high-quality and fresh produce to its clients. With our continuous expansion of client networks, we now provide fresh produce to more than 1,300 produce markets across Canada. To this day, we are still committed to provide personalized attention, value-added service, and provide the highest quality in produce to our clients. We place our customers first by bringing over 400 varieties of fresh produce from over 40 different countries

The Order Entry Supervisor is responsible for overseeing the Order Entry Team and ensuring the accurate and timely processing of customer orders, invoicing, and related documentation. This role requires strong organizational, leadership, and problem-solving skills to maintain the efficiency and accuracy of order entry operations.

Role and Responsibilities

• Supervise and provide guidance to the Order Entry Team.
• Train team members and ensure they understand the functions and expectations of their roles.
• Accumulate and distribute customer orders to various facilities for packing.
• Print invoices and prepare customer copies for shipping.
• Review and verify invoices for accuracy.
• Resolve invoicing and credit note issues promptly.
• Prepare and compile documents for morning and scheduled shipping.
• Organize invoices according to different payment terms.
• Compile invoices from packing slips for second-run and out-of-town customers.
• Run and maintain Zero Unit Price and C-Price checking reports.
• Update booking records accurately.
• Calculate and enter credit notes as required.
• Perform other duties as assigned, consistent with the role's nature and scope.

Qualifications and Education Requirements

• High school diploma required.
• Minimum of two years of data entry experience with a strong understanding of data entry processes.
• Basic bookkeeping or accounting skills.
• Proven ability to supervise and manage team members.
• Strong organizational and time management skills, with the ability to handle large volumes of work and meet deadlines.
• High computer proficiency, including spreadsheets, databases, and word processing software.
• Fast and accurate typing skills (minimum 50 WPM).
• Ability to step in for shift coverage as required.
• Availability to work on weekends and holidays as needed.

Job Types: Full-time, Permanent

Pay: $23.00-$25.00 per hour

Expected hours: 40 per week

Additional pay:

• Overtime pay

Benefits:

• Company events
• Company pension
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Paid time off
• Vision care

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Every Weekend
• Morning shift
• On call
• Weekends as needed

Experience:

• Supervising: 1 year (required)

Language:

• Cantonese (required)

Work Location: In person