Front Desk Support Worker , YWA Davenport ( JOB ID: DAV1338)

Employment Type:  Full-Time, Contract
Position Status: Vacant
Work Hours:  35 hours per week (Sunday to Thursday, 7:00 am – 3:00pm)
Salary: $54,869, annually (L5), plus comprehensive benefits
Location: 348 Davenport Road, Toronto, Ontario, M5K 1K6
Contract Start Date:  June 21,2026
Contract End Date:  June 7, 2027

Internal Application Deadline:  Monday, June 15, 2026
External Application Deadline:  Wednesday, June 17, 2026

JOIN OUR TEAM
Join YWCA Toronto, where intersectional feminism, community voices, and social justice drive lasting change. We welcome women and gender diverse people of all identities into a workplace rooted in equity, collaboration, and inclusion

The Front Desk Support Worker is responsible for welcoming and providing supportive reception service and works within a collaborative team to create a meaningful and relevant environment for participants within a feminist framework.  This includes a skilled response to and knowledge of the dynamics and effects of trauma, mental health and oppression. The position is also responsible for completing administrative duties necessary to ensure the smooth operation of the front desk.

ABOUT YWCA TORONTO- YWCA DAVENPORT
YWCA Davenport provides up to 80 emergency shelter beds to young women and gender-diverse people (16 – 24 years of age) and adult women and gender-diverse people (25 and older). YWCA Davenport is staffed 24 hours a day. This pet friendly shelter is funded by the City of Toronto and adheres to Toronto Shelter Standards.

KEY RESPONSIBILITIES

• Greets and directs participants, contractors and suppliers to the site;

• Answers telephone and in person inquiries regarding YWCA Davenport; directs calls to the appropriate staff or program including property services, security, on call, frontline staff and management;

• Maintains building entry, ensuring access to authorized persons only;
• Handles client complaints and issues with tact and diplomacy, de-escalating the potential for conflict;
• Receives and distributes all incoming supplies and other deliveries for the programs including courier; sorts and distributes incoming mail;
• Applies knowledge of the issue of trauma and the dynamics of abuse to respond effectively to tenant request for support;
• Assists in providing orientation to new residents to ensure familiarity and understanding of programs, staff and community environment;

• Provides maintenance requests from the residents and staff to the appropriate property services staff.

QUALIFICATIONS

• Completion of an undergraduate university degree in a relevant field (e.g. Social Work)
• 1-3 years directly related work experience in shelter environment
• Must have working knowledge of Microsoft Word and Excel
• Excellent customer service skills
• Excellent organizational skills and administrative abilities
• Knowledge of securi t y operating sys t ems an asset
• Ability to use equipment relevant to the position i.e., computer, phone system, security monitoring
• Must be organized and detail oriented
• Experience working in a residential s etting an as s et
• Ability to deliver culturally sensitive service in a multicultural environment
• Experience working with diverse individuals and groups within shelter and housing environment (e.g. cultural diversity, gender, abilities, religion, race, sexual orientation, etc.)
• Demonstrates knowledge of and experience working with women living with experiences of precarious housing, poverty, violence/trauma, and mental health/concurrent addictions issues
• Knowledge and experience working from an anti-oppression framework and trauma informed practices
• Knowledge of harm reduction framework
• Toronto Hostel Training Centre’s certificate an asset
• Completion of WHMIS training an asset
• ability to maintain a positive approach and a professional manner at all times
• Demonstrated experience working under pressure and remaining calm in a crisis
• Knowledge and experience in de-escalating conflict
• Knowledge and experience in responding to crisis situations
• Strong interpersonal skills
• Exceptional verbal and good written communication skills
• Ability to f o llow all s afety policies a nd proced u res within the work area and re s pond properly to emergency or safety situations
• Ability to think independently, possess good judgment, demonstrate proven problem-solving skills and effective decision-making skills
• Knowledge of a second language an asset

What we offer:

• Comprehensive Medical, Vision, and Dental Coverage
• Life Insurance and Long-Term Disability Benefit
• Multi-Sector Pension Plan: Employer’s contribution of 5.75% and Employee Contribution of 3.25%
• Time off: Starts with 20 Vacation Days, 1.5 Days Per Month Sick Leave, 12 Paid Holidays, Health Promotional Days and 4 Float Days
• Other Benefits: Child Care Benefits, Maternity/Parental Leave Supplementary Employment Benefits, Educational/Sabbatical Leave, and Financial Assistance for Professional Development

Please note: A vulnerable sector police reference check is required by the successful candidate prior to hiring. YWCA Toronto is a unionized workplace. Staff are represented by CUPE Local 2189. This position is within the Bargaining Unit. Please indicate on your cover letter if you are an internal candidate. For internal applicants, this position is secondable.

Posting Date: June 4, 2026

 

YWCA Toronto transforms lives. As the city’s largest multi-service women’s organization, we help women and gender diverse people escape violence, move out of poverty and access safe, affordable housing.

We work tenaciously to break down barriers that hold women and gender diverse people back from achieving equality.

Vaccination Policy: In accordance with YWCA Toronto’s COVID-19 Vaccination Policy, all YWCA Toronto employees, students and volunteers are strongly encouraged to obtain all COVID-19 vaccinations and booster doses as recommended by Toronto Public Health

Please note: A vulnerable sector police reference check is required by the successful candidate before hiring.

YWCA Toronto promotes the principles of anti-oppression and adheres to the tenets of the Ontario Human Rights Code. We encourage applications from women and gender-diverse people of all races, ethnic origins, religions, abilities and sexual orientations.

YWCA Toronto provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted, please advise us if you require any accommodation. While we thank all candidates for their interest, only those selected for an interview will be contacted.

YWCA Toronto may use AI-supported tools to assist with parts of the recruitment process; all hiring decisions are made by people and guided by our commitment to equity and fairness.

YWCA Toronto is a Scent-Sensitive Workplace.