French Cyara Automation Tester

K&K Global Talent Solutions INC.

French-speaking QA Automation Tester specializing in Cyara Velocity and contact center testing, with expertise across IVR and customer journeys.This tester develops and executes automated IVR test cases, scripts, and regression suites. The work covers functional, integration, regression, and end-to-end testing across contact center platforms. It also validates routing flows, agent handoffs, customer interactions, and overall contact center functionality.Key Responsibilities:
Develop automated IVR test cases using Cyara VelocityExecute automated scripts and regression test suitesPerform functional, integration, regression, and end-to-end testingValidate customer interactions, routing flows, and agent handoffsAnalyze results and support defect resolutionRequirements:
Hands-on Cyara Velocity automation testing experienceStrong IVR and contact center testing knowledgeTelephony knowledge including SIP, routing, queueing, and transfersQA methodology, test management, and defect tracking expertiseMandatory French language proficiencyApply French language skills, Cyara Velocity expertise, and analytical troubleshooting abilities to contact center QA automation testing.
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