Technical Product Support Specialist - Safety

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Product Support Specialist - Safety based in Canada.

As a Technical Product Support Specialist, you will provide expert guidance and technical assistance to customers seeking safety-related products and solutions.
You will help customers identify the right products, answer application questions, and troubleshoot technical issues across a broad product portfolio.
Through telephone support, you will work directly with end users, maintenance professionals, contractors, and internal commercial teams.
Your knowledge of occupational safety, health regulations, and industry standards will help customers make informed purchasing and application decisions.
You will also collaborate with product and sourcing teams, sharing customer feedback to improve product knowledge and support quality.
This remote role combines technical expertise, customer service, and continuous learning in a structured, customer-focused environment.
You will have opportunities to deepen your product knowledge through vendor training, hands-on learning, and regular customer interactions.

Accountabilities

You will serve as a technical resource for customers and internal teams, ensuring that product questions are handled accurately, efficiently, and professionally. Your responsibilities will include:

• Provide technical product support by telephone, helping customers select suitable safety products and understand their applications.
• Deliver post-sales assistance by answering technical questions, resolving product-related concerns, and troubleshooting issues.
• Communicate with external customers, including end users, maintenance technicians, and contractors, as well as internal stakeholders such as sales teams, parts and sourcing specialists, and store personnel.
• Navigate multiple computer applications and online resources simultaneously to identify appropriate solutions and document customer interactions.
• Use product catalogs, websites, and online research tools to locate relevant technical information and product specifications.
• Follow established support procedures and published schedules to ensure service availability during periods of high customer demand.
• Maintain and continuously develop technical expertise through industry experience, formal vendor training, and on-the-job learning.
• Stay informed about relevant safety standards, regulations, and product applications.
• Collect and communicate customer and field-team feedback to relevant product teams to support product improvements and better customer experiences.
• Maintain accurate records of customer conversations and technical support activities.

Requirements

The ideal candidate brings substantial hands-on experience in a safety-related or scientific discipline, along with strong technical communication and computer skills. You should be comfortable researching product information, managing several applications simultaneously, and translating technical knowledge into practical customer guidance.

• At least 7 years of relevant professional or hands-on field experience in one or more of the following areas:
  • Occupational Safety and Health
  • Chemistry
  • Biology
  • Environmental Studies
  • Industrial Hygiene
  • Safety Engineering
• Understanding of OSHA regulations and familiarity with other relevant regulatory and industry organizations, such as NIOSH, MSHA, NFPA, and ANSI.
• Strong computer proficiency and the ability to work across multiple applications simultaneously.
• Comfort using multiple screens or dual-monitor setups to research information, manage customer interactions, and document solutions.
• Strong verbal communication and customer service skills, particularly when explaining technical information to customers with different levels of expertise.
• Analytical and problem-solving abilities, with the capacity to identify appropriate products and troubleshoot application-related questions.
• Attention to detail and the ability to follow established procedures and service schedules.
• Willingness to continuously expand product knowledge through training and practical experience.

Benefits

• Hourly compensation: Anticipated base pay range of $24.67-$37.02 per hour, depending on factors such as work location, relevant experience, and skills.
• Remote work: Work from home in a fully remote position.
• Medical coverage: Medical, dental, vision, and life insurance benefits starting on the first day of employment.
• Emotional well-being support: Six complimentary sessions per year with a licensed therapist.
• Paid time off: 18 annual PTO days for full-time employees, prorated based on the employment start date.
• Company holidays: Six paid company holidays per year.
• Retirement savings: A 6% company contribution to a 401(k) retirement savings plan each pay period, with no employee contribution required.
• Employee discounts: Access to discounts on eligible products and services.
• Education support: Tuition reimbursement and student loan refinancing options.
• Financial wellness: Free access to financial counseling, educational resources, and financial tools.
• Parental support: Maternity support programs, nursing benefits, and paid parental leave of up to 14 weeks for birth parents and up to 4 weeks for non-birth parents.
• Structured working hours: Monday to Friday, with an 8.5-hour schedule between 10:30 AM and 7:00 PM Central Time.