Risk Supervisor
Jonas Software Group
- # Risk SupervisorApply: Remote Canada (ON): Full time: Posted Today: R53639## ## Job Description:**Risk Supervisor** **About the Role**Constellation Payments is seeking a highly motivated and experienced Risk Supervisor to lead the day-to-day operations of the Risk team, including merchant risk monitoring, transaction review, bank account change controls, and ongoing portfolio risk oversight. This role is responsible for overseeing the identification, investigation, escalation, and mitigation of emerging fraud, compliance, transaction, chargeback, ACH, NACHA, website, MCC, and merchant behavior risks across both new and existing merchants. The ideal candidate is a strong people leader who thrives in a fast-paced environment where priorities, workloads, risk trends, and business needs continuously evolve. They are comfortable balancing operational oversight, team development, escalated case management, and strategic risk initiatives while ensuring service levels, quality standards, and risk controls are consistently maintained. The Risk Supervisor will work closely with Risk leadership, Underwriting, Onboarding, Merchant Support, Finance, Compliance, Product, and external partners to ensure risk items are appropriately reviewed, documented, escalated, and resolved in a timely and consistent manner. This role plays a critical part in strengthening post-boarding controls, protecting the merchant portfolio, supporting regulatory compliance, and driving continuous improvement across risk operations. This position offers an opportunity to make a meaningful impact within a growing organization by leading risk operations, developing team capabilities, enhancing monitoring frameworks, improving operational controls, and supporting strategic business initiatives. **What You'll Do*** Lead and oversee the daily activities of the Risk team, ensuring risk queues, investigations, alerts, reviews, and escalations are completed accurately and within established service levels.* Supervise merchant risk monitoring activities related to fraud, compliance, reputational, operational, ACH, chargeback, and transaction-related risks.* Review and approve escalated investigations involving held transactions, large ticket activity, excessive refunds, duplicate transactions, excessive authorizations, excessive declines, ACH returns, suspicious merchant behavior, and emerging risk trends.* Manage team workload, priorities, queue assignments, and resource allocation to ensure timely completion of all risk reviews and investigations.* Conduct regular quality assurance reviews of risk cases, documentation, merchant outreach, escalations, workflows, and monitoring activities.* Provide coaching, mentoring, training, and performance feedback to Risk Analysts while supporting career development and skill growth.* Oversee bank account change controls, ensuring validations, approvals, quality reviews, system updates, and post-change monitoring activities are completed according to policy.* Ensure ongoing merchant monitoring programs are implemented and performed on a regular, and cadence-based approach* Support enhanced due diligence reviews and monitoring activities for high-risk industries, MCCs, NEC classifications, firearms and ammunition merchants, non-profits, and other restricted business categories.* Oversee chargeback, ACH, and NACHA monitoring programs, including threshold monitoring, return rate reviews, recurring payment analysis, remediation efforts, and risk trend management.* Review and approve risk assessments, recommendations, merchant restrictions, monitoring plans, escalation decisions, and account actions.* Ensure periodic KYC/KYB refreshes, merchant portfolio reviews, and documentation validation activities are completed accurately and on schedule.* Prepare and deliver recurring risk reporting, KPI dashboards, operational updates, portfolio analysis, escalation summaries, and trend reporting for leadership.* Identify emerging risks, operational gaps, control weaknesses, and process improvement opportunities while implementing corrective actions and monitoring effectiveness.* Partner closely with Underwriting, Compliance, Product, Finance, Onboarding, Merchant Support, and partner-facing teams to resolve complex issues and improve workflows.* Support audits, compliance reviews, sponsor bank requests, processor inquiries, and operational examinations.* Assist with policy development, procedure documentation, workflow enhancements, risk framework expansion, and strategic operational initiatives.* Operate effectively in a rapidly changing environment, adapting risk controls, processes, priorities, and team responsibilities as business needs evolve.* Take ownership of leadership initiatives, special projects, and additional responsibilities assigned by management. **Basic Qualifications*** 5+ years of experience in risk operations, payments, fraud prevention, underwriting, compliance operations, banking operations, or related fields.* 1-3 years of leadership, team lead, supervisory, or management experience.* Required to travel up to 15% annually for company meetings, leadership events, partner engagements, training, conferences, and other business-related activities as required.* Strong understanding of payment processing, merchant acquiring, transaction monitoring, chargebacks, ACH processing, NACHA rules, fraud prevention, and operational risk management.* Demonstrated ability to lead teams, prioritize workloads, manage escalations, and drive operational performance.* Strong analytical and decision-making skills with the ability to assess complex risk scenarios and provide clear recommendations.* Experience building procedures, monitoring programs, controls, scorecards, dashboards, and operational reporting.* Excellent communication, coaching, and stakeholder management skills.* Experience managing multiple projects, investigations, escalations, and competing priorities simultaneously.* Strong attention to detail and ability to maintain high-quality standards across team output.* Ability to work cross-functionally with Risk, Compliance, Underwriting, Operations, Product, Finance, and external partners.* Working knowledge of ACH processing, NACHA Operating Rules, ACH return thresholds, and payments risk management best practices. **Preferred Qualifications*** Experience in merchant acquiring, PayFac operations, fintech, payment risk, card-not-present environments, or payment gateway operations.* Experience leading risk monitoring, fraud prevention, underwriting, compliance, or operational support teams.* Familiarity with Payrix, Salesforce, Zift, Vantiv IQ, LegitScript, GIACT, Inscribe, or similar risk and verification platforms.* Experience developing KPIs, SLAs, quality assurance programs, operational reporting, and team performance metrics.* Experience supporting audits, sponsor bank reviews, regulatory examinations, and compliance initiatives.* Knowledge of MCC governance, high-risk verticals, prohibited merchant categories, and enhanced due diligence requirements.* Experience designing and implementing risk controls, monitoring frameworks, escalation procedures, and operational workflows.* Experience working with ACH risk monitoring programs, NACHA compliance requirements, return rate management, and payment network rules.* Experience with risky business verticals and building monitoring around them. **Key Success Measures*** Risk queues, alerts, escalations, investigations, and reviews are completed within established service levels.* Team productivity, quality, accuracy, and documentation standards are consistently maintained.* High-risk cases and emerging threats are identified, escalated, and addressed proactively.* Bank account change controls and post-change monitoring processes are effective and compliant.* Risk reporting provides meaningful insights, actionable recommendations, and visibility into operational performance.* Team members receive regular coaching, development, and performance support.* Audit findings, quality reviews, and compliance issues are minimized through strong controls and oversight.* Operational processes continuously improve through effective leadership, monitoring, and risk management practices.* Merchant payment activity, including ACH, card processing, chargebacks, return rates, and compliance thresholds, is actively monitored with timely remediation, escalation, and risk mitigation as needed.## ## Business Unit:Constellation Payment Processing - Canada## ## Scheduled Weekly Hours:37.5## ## Number of Openings Available:1## ## Worker Type:Regular
- J-18808-Ljbffr
Vacancy posted 13 hours ago
Similar jobs that could be interesting for youBased on the Risk Supervisor in Toronto, ON vacancy
- WVRST is a fast-casual restaurant where creating a positive, supportive work environment is just as important as delivering great food and service. We encourage our team to be themselves, support one another, and build genuine connections with both coworkers and guests. Respect...SuggestedFull timeCasual workFlexible hoursWeekend work
- ...team. About the Role Float is looking for an outstanding Operations Associate to join the Approvals function of our Compliance & Risk team! This is an exciting opportunity to be an integral part of our customer journey in a non-traditional, fast-paced environment. This...SuggestedFull timeInternshipWork at office
Float
Toronto, ON13 days ago - ...that power our economy, this could be your next big opportunity. We can’t wait to get to know you! The Work The Analyst, Credit Risk Scoring supports the development, monitoring, validation, and optimization of credit risk, fraud, and account management scorecards...SuggestedHourly payPermanent employmentFull timeInternshipWork at officeShift work
Eq Bank
Toronto, ON27 days ago $112.5k - $137.5k per year
...a human-centric customer experience. Ultimately, we help SMBs be ‘on the money'. Relay is scaling rapidly, and we’re expanding our Risk Strategy team to help safeguard our platform and the millions of small businesses that rely on it. We’re looking for a data-driven, customer...SuggestedFull timeInternshipImmediate startRelay
Toronto, ONmore than 2 months ago$20k per year
...you review, every hold you place, and every alert you investigate. 321,000+ small business owners trust Relay with their money. The Risk team is why that trust is warranted. About the Team: This role sits on either our Transaction Monitoring or Onboarding Risk team...SuggestedFull timeFor contractorsInternshipImmediate startRelay
Toronto, ONmore than 2 months ago$85k - $156k per year
...your chance to make an impact. What will your typical day look like? In this role, you will focus on managing and mitigating risks within the business. Your day will revolve around reviewing proposals and contract documents, analyzing potential risks, and developing...Permanent employmentContract workFlexible hours$75k - $100k per year
.... About the role: Do you love diving into data, solving complex problems with tech, and figuring out what really drives credit risk and customer behaviour? Are you equally skilled at balancing deep analytical thinking with pragmatic execution, and always delivering on...Full timeInternshipWork at officeFlexible hoursFinanceit
Toronto, ON20 days ago$61.2k - $74.8k per year
...onboarding rules and controls: flag rules generating false positives, spot gaps that let bad actors through, and bring recommendations to Risk Strategy and your pod lead so your findings shape how we decide Balance risk and customer experience — every decision trades fraud...Full timeInternshipRemote workMonday to fridayRelay
Toronto, ONa month ago- ...innovation is encouraged, Haventree Bank is the place for you. Position Summary: Reporting to the Director, Enterprise and Operational Risk Management, the Senior Analyst, Enterprise Risk Management is the Bank’s primary dedicated ERM analyst and is responsible for...Long term contractFull time
Haventree Bank
Toronto, ON26 days ago $90k - $118k per year
...greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. Could you be the full-time Senior Risk Coordinator in Toronto we’re looking for? Your future role Take on a new challenge and apply your risk management expertise in a...Long term contractFull timeWork at officeWorldwide- ...clients. Recognized with industry-leading awards each year, GHS translates this differentiation into positive client experiences. The Risk & Compliance Specialist is responsible for identifying, assessing, and tracking risks mitigation across all organizational operations while...Full time
Glasshouse Systems
Toronto, ONmore than 2 months ago $207k - $253k per year
...stronger, more resilient businesses. Relay is entering an exciting phase of growth, and we’re hiring an Engineering Manager for the Risk team to help scale what comes next. You’ll be making high-impact, strategic decisions every day, with direct influence on shaping a...Full timeInternshipRelay
Toronto, ONmore than 2 months ago$121k per year
...Do you think differently about risk? Are you excited by the idea of building credit risk management from the ground up, AI-native, rather than bolting AI onto an old playbook? Then Jobber might be the place for you. We're looking for a Manager, Credit Risk to join our Fintech...Long term contractFull timeInternshipWork at officeLocal areaRemote workJobber
Toronto, ONmore than 2 months ago- ...path for career growth, you’ll have everything you need to develop both now and over the longer term. The Opportunity As Chief Risk Officer, you will own the design and oversight of a comprehensive, cross-strategy risk framework — setting risk limits and guidelines,...Long term contractFull timeImmediate startFlexible hours
Picton Mahoney Asset Management
Toronto, ONmore than 2 months ago - ...power our economy, this could be your next big opportunity. We can’t wait to get to know you! Purpose of the Job The Credit Risk Intern will report to the Senior Manager of Credit Risk and work closely with Credit Risk Analysts, Associates, and Managers. While this...Hourly payPermanent employmentFull timeInternshipWork at office
Eq Bank
Toronto, ONmore than 2 months ago $58k - $96k per year
...the job coaching -- This new and pivotal role ensures the organization operates within appropriate frameworks, actively mitigating risks, safeguarding our organization’s reputation, upholding unwavering quality standards and fostering trust among clients and stakeholders...Permanent employmentFlexible hours$112.01k - $149.34k per year
...support Canadian businesses to succeed globally. We provide the financial tools and expertise they need to explore new markets, reduce risks, all towards the goal of making Canada and the world better through trade. Position: Manager, Model Risk Management Employment...Permanent employmentFull timeSummer workWork at officeRelocation package3 days per week$72k - $90k per year
...impact on keeping Ontarians safe through engagement, evidence, enforcement, and education. We help build a safer community. Join TSSA’s Risk team and play a key role in advancing public safety across Ontario. As a Risk Advisor, you’ll use data, risk assessment methodologies,...Work at office$107.5k - $179.16k per year
...If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Security Risk Assessment Architect to join our team in Toronto, Ontario (CA-ON), Canada (CA). Responsibilities: Technology Risk assessment...Work at officeRemote workFlexible hours- ...Head of Risk, Payments Location: Toronto Department: Product and Engineering Reports to: SVP of Product and Engineering Build trust into the future of global payments Veem helps businesses move money across borders with greater speed, visibility, and control...Long term contract
$162k - $198k per year
...monitoring experience who is curious, decisive, and excited to build with AI, not just work a queue. What You'll Be Doing: Own the risk strategy and operating model for new products, beginning with credit and payroll Build and manage day-to-day risk operations,...Long term contractInternshipImmediate startRelay
Toronto, ONa month ago- ...power our economy, this could be your next big opportunity. We can’t wait to get to know you! The Work The Director, Payments Risk & Compliance is the first-line accountability leader for all risk and compliance activities across the bank’s B2B Payments &...Hourly payPermanent employmentFull timeInternshipWork at office
Eq Bank
Toronto, ONmore than 2 months ago - ...Job Responsibility: Job Summary The Risk Advisor - IT Risk Management role is essential in supporting the day-to-day operations, identification, and mitigation of operational, IT, and regulatory risks. As a result of work performed as part of this role, you will greatly...Full timeFlexible hours
- ...just about insurance; we're about making a real difference by protecting what matters most. The Opportunity The AVP, Insurance Risk provide independent oversight, review and challenge of insurance risk across Aviva Canada. The role supports the Chief Risk Officer in...InternshipFlexible hours
$95k - $120k per year
...the existing infrastructure, privatization of a railway. Understand better who we are by visiting Context We are lookig for a Risk Analyst for a Rail & Transit project in Ontario. Missions/Main Duties Assist with the implementation and management of risk...For contractorsInternship- ..., and bulletproof. About the role Chexy is launching its first credit product in early 2027, and we're looking for a Head of Credit Risk to build the credit function from the ground up and own it. This is not an oversight role, and it is not a job where you review decisions...Daily paidInternshipWork at office
$30 per hour
Our client, a Top 5 bank in Canada is looking to hire a Risk Analyst - "GSOC Analyst in Corporate Strategy team for an initial 6-month contract with a high possibility of extension and conversion. This role is 1-2 days a week in the office in Toronto. Monitors data from various...Contract workWork at office2 days per week1 day per week$71k - $92k per year
...Analyst, Risk & Compliance We care for humankind – and that starts with our people Our greatest strength lies not in what we do – but how we do it. It’s the unique individual behind every piece of work who matters the most. Our people make Munich Re a global success....Work at officeLocal areaFlexible hours$155k - $185k per year
...and advice to the global organization to ensure the effective implementation, maintenance, and continuous improvement of the Company H&S risk management system and to provide assurance that material H&S risks are well controlled. Supports the VP Global H&S to develop and...Long term contractTemporary workCasual workImmediate start$126k - $234k per year
...matter experts through mentoring and on the job coaching -- What will your typical day look like? As a Senior Manager in People Risk, you will work collaboratively within a high-performing Enterprise Risk team to deliver meaningful outcomes for clients. You will...Permanent employmentFlexible hours
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Risk Supervisor. Be the first to apply!
Related searches