Operations Manager

Are you an experienced manager, adept at leading and developing teams?
Would you like to work in a role that makes a positive impact on people and their communities?
Consider the role of an Operations Manager at Reed in Partnership for our Peterborough and Cambridge offices!
We are on a mission to be the partner of choice for developing people and their communities. Reed in Partnership is a public service provider specialising in skills training for the long-term unemployed, increasing employment opportunities by working with employers and providing youth services.
Who we are:Reed in Partnership's Employability Division aims to positively transform lives by helping individuals who are unemployed, economically inactive, or facing challenges such as health conditions, disabilities, or caring responsibilities to find sustainable employment. Through a wide range of tailored support services including one-to-one careers guidance, CV writing, interview preparation, and skills training, we have supported over 250,000 people on their journey into work.
Our Restart Scheme, funded by the Department for Work and Pensions (DWP), focuses specifically on supporting the long-term unemployed who are referred and mandated to the scheme by their local Job Centre Plus. We provide them with up to 12 months of personalised support to enter or re-enter the workforce.
What is the role about?The Operations Manager is directly responsible for the effective performance of a number of offices and/or contracts. This includes ensuring that all actions are taken to ensure these contracts are delivered within budget and to agreed quality standards.
Through remote, direct and indirect management, the Operations Manager should ensure adequate workflow issues are addressed and milestones necessary for the participants journey (s) are achieved.
People Motivation, Coaching and DevelopmentOperations Managers ensure the smooth running and productive dynamics of their teams by acting as a lynchpin between all key individuals and teams behind/within the participant1s journey to Employment.
Performance Management and deliveryOperations Managers manage their teams by monitoring all elements of the sales management process, motivating, ensuring and supporting co-members to perform effectively their roles in supporting participants into and sustaining in employment.
Relationships and Stakeholder ManagementOperations Managers develop and maintain professional relationship with internal stakeholders as well as with employers and wider Employer organisations.
Finance and FacilitiesOperations Managers are responsible for the management of financial resources and facilities within their remit.
Quality and Continuous ImprovementOperations Managers are responsible for the continuous improvement at the team level and contribution of continuous improvement at the organisational level.
What’s in it for you?Alongside a generous base salary (pro-rata for part time), and great flexibility with your working schedule, we offer training, development and progression opportunities.
You will have access to the range of Reed in Partnership benefits, which include:
25 days annual leave (pro-rata for part time) plus statutory bank holidays
Professional & Personal Development Funds
Bi-annual pay reviews
Plus much more
With the chance to dramatically make a difference to the local community, this role offers immense job satisfaction.
To be successful in this role, we are looking for someone with:Essential Attainments:Extensive experience of team management across multiple offices and multiple contracts within the Employment support sectorExperience and understanding of the design and implementation of complex operational processes across multiple teams.Degree or relevant qualification.A minimum of 2 A-Levels or an equivalent Level 3 Diploma.GCSE English Language at a minimum of a Grade B (or equivalent Level 2 qualification). OR achievement of a Level 2 in Literacy Assessment at interview stage OR International Equivalents.Essential Criteria:Satisfactory demonstration of the Operations Managers’ attributes as detailed below.Understanding of Publically funded contracts & OSTED standards (where applicable)Technical skills include strong administration skills, good computer/technology skills, basic numeracy/spreadsheet skills and good written communication/record keeping skills.Personal interests include interest in people and willingness to learn.Personal circumstances include willingness to travel.Desirable Criteria:Experience of working on programmes targeting relevant disadvantaged groups in society.Experience of delivering foundation/ vocational learning programs.Technical skills include the ability to use technology to deliver results and knowledge of welfare/benefits system.Personal interests include interest in career and self-development.Personal circumstances allow for extensive UK travel which is a requirement of this role.Fluency in more than one language
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