Cisco Renewal Contract Specialist

Manage Cisco renewals through commercial expertise, contract management, and customer relationships across an assigned portfolio at CDW.As a Renewal Specialist, you will manage software, services, maintenance, and subscription agreements across medium to large accounts. You will coordinate with customers, partners, account teams, Cisco stakeholders, and operations teams. The work focuses on retention, revenue growth, accurate contracts, and seamless renewal experiences.Key Responsibilities:
Own complete renewal lifecycles for assigned Cisco agreementsPrepare, quote, negotiate, and process renewal opportunitiesReview pricing, service levels, terms, and entitlementsEngage customers before contract expiration datesIdentify upsell, cross-sell, upgrade, and price-adjustment opportunitiesRequirements:
Three or more years in renewals or related fieldsExperience managing software or service contract renewalsKnowledge of Cisco products, licensing, and renewal processesStrong negotiation, communication, and relationship management skillsSalesforce and Microsoft Office proficiency, particularly ExcelBring Cisco renewal management, commercial negotiation, and customer retention expertise to CDW’s contract portfolio.
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