Workday Support Analyst Hybrid Role

Join our team as a Workday Support Analyst, where you will help users navigate the Workday platform with prompt and effective assistance. This hybrid role requires both customer focus and technical skills.

You will be the first contact for inquiries related to Workday, responsible for troubleshooting and resolving issues while documenting interactions thoroughly. Key skills include problem-solving, communication, and a foundational understanding of HR processes. Engage with cross-functional teams to ensure efficient service delivery and participate in ongoing training for skill enhancement.

Key Responsibilities: • Respond promptly to Workday inquiries via Service Now • Troubleshoot user issues like login and navigation queries • Document support interactions for ongoing analysis • Escalate complex problems to specialized team members • Maintain current knowledge of Workday processes and features

Requirements: • Associate or bachelor’s degree in a related field • 1-2 years of experience with Workday or technical support • Strong analytical thinking and problem-solving abilities • Excellent written and verbal communication skills • Customer-focused approach with attention to detail

Deliver high-quality support to enhance user experiences with Workday while maintaining strong communication across teams. #J-18808-Ljbffr