Aviation - Assistant Client Relations Base Manager

Alkan Air is a Yukon-based aviation company providing safe, reliable, and customer-focused air transportation services across Northern Canada. Our operations support a diverse range of clients through charter flights, air ambulance operations, and specialized aviation solutions. Working in some of the country's most remote and challenging environments, our team is committed to delivering exceptional service while maintaining the highest standards of safety, professionalism, and operational excellence. Alkan Air prides itself on finding solutions that connect people, communities, and businesses when and where they need them most. We offer rewarding careers, meaningful work, and a supportive team environment where employees are empowered to grow professionally.

The Assistant Client Relations Base Manager supports daily operational management, client relations, flight following and leadership of frontline teams. This position serves as the Operational Lead when the Client Relations Base Manager is not available.

Reports To: Client Relations Base Manager, Chief Operating Manager
Direct Reports: Client Relations Flight Followers and Ramp Personnel.
Schedule: This is not a traditional 9-to-5 position.

Winter operations generally follow a rotational schedule of 4-on/4-off or 5-on/5-off . During the summer peak season, when flight volumes increase substantially, the role requires greater schedule flexibility and may involve extended workdays, weekend work, and after-hours operational support. Peak-season shifts frequently range from 12 to 14 hours per day .

The ideal candidate is energized by a fast-paced environment, enjoys solving complex operational challenges, and understands that exceptional customer service sometimes requires going above and beyond during our busiest months.

Key Responsibilities:

Client Relations & Business Development

• Maintain strong client relationships.
• Ensure client requirements are met promptly and professionally.
• Support client communications and operational planning.
• Participate in client meetings and operational planning discussions on a regular basis.
• Attend company-related networking events.

Operational Control

• Conduct flight following activities and operational control functions.
• Schedule aircraft, trip planning and crew assignments.
• Review quotes and trip instructions.
• Monitor aircraft utilization and flight crew duty and fatigue limitations.
• Coordinate freight movement.
• Work directly with Production Manager to schedule planned and unplanned maintenance activities.
• Ensure flight crew are prepared and informed of duties including trip instructions; and flight and load expectations.
• Oversee freight systems for accuracy and ensure weights are provided to pilots.
• Provide after-hours operational support.
• Coordinate deliveries of fuel and aviation gas.

Team Leadership

• Assist with staff training and onboarding.
• Coordinate shift coverage and schedule approvals.
• Support performance management activities.
• Maintain positive team culture.
• Lead continuous improvement initiatives.
• Attend internal company meetings as required.
• Actively participate in the Safety Management System.

Preferred Qualifications:

• Excellent customer service skills.
• Flight following experience.
• Experience in a highly regulated industry.
• Strong organizational and decision-making skills.
• Leads confidently in the absence of senior management.
• Demonstrates initiative and sound judgement.
• Maintains a positive attitude and supports team morale.
• Ability to perform in a fast-paced environment.
• Proficiency with Microsoft 365.
• Adapts to change positively and shows a willingness to help others in various departments.

Benefits of Working at Alkan Air:

At Alkan Air, we value our employees and their families by offering a competitive total rewards package designed to support health, wellness, financial security, and work-life balance. Eligible employees may enjoy:

• Extended Health, Dental, and Vision coverage for single or family plans.
• Life Insurance and Long-Term Disability coverage.
• Accidental Death & Dismemberment (AD&D) coverage.
• Defined Contribution Matching Registered Pension Plan.
• Air North Standby Travel Benefit.
• Annual Retention Bonus program.
• Wellness Program Reimbursement.
• Ongoing training, professional development, and opportunities for career advancement.
• A collaborative team culture built around safety, customer service, and operational excellence.

Application Process:

We thank all applicants for their interest in Alkan Air. However, only those selected for an interview will be contacted.

Alkan Air is committed to fostering a diverse, equitable, and inclusive workplace where all employees are valued, respected, and empowered to succeed. We welcome applications from individuals of all backgrounds, including Indigenous Peoples, women, members of visible minorities, persons with disabilities, and members of the 2SLGBTQIA+ community. We believe that diverse perspectives strengthen our organization and help us better serve our employees, customers, and communities.

Accommodation during the recruitment process is available upon request for candidates taking part in all aspects of the selection process.