lululemon Staff Platform Engineer - Enterprise Device Management

Description & Requirements

who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

about this team

The enterprise device management team manages the full life cycle of enterprise devices in our retail, distribution centre and office environments. This includes OS and application life cycle management, device health and security compliance and optimizing the user experience. Our mission is to ensure all end user devices and end points are managed, and we are on a journey to consolidate management onto a few enterprise platforms and onboard additional device types. We are also starting the initiatives to offer Desktop-as-a-Service and introducing a DevOps "Infrastructure as Code" approach. For device management, we leverage Microsoft Intune for Windows devices, and JAMF for Apple devices, Papercut for printers and DaaS virtual devices, managing over 30,000 mobile and laptop devices.

• In addition to your primary team, project, or portfolio you will be supported by a diverse Architecture Community of Practice, which provides learning and governance resources to all architects and will help you build a strong and robust practice of leadership grounded in technical proficiency, innovative thinking and empathy.

core responsibilities

As a Staff Platform Engineer, you will define platform architecture and drive technical direction for internal developer platforms and core infrastructure across the organization. You will architect company-wide Kubernetes and container orchestration strategies, design CI/CD and delivery systems at scale, and establish self-service platform capabilities that enable hundreds of engineers to deploy and operate services independently. You will establish observability platform architecture and comprehensive testing approaches including disaster recovery and chaos engineering programs, lead resolution of complex platform incidents, and drive platform reliability and performance at scale. You will make platform architecture decisions affecting multiple teams, influence organizational infrastructure investments, and mentor senior engineers on platform engineering excellence.

As Staff Platform Engineer, you will: 

• Define platform architecture and infrastructure standards for Enterprise scale device management and device policies, cloud platforms, and compute/storage/networking abstractions across the organization 
• Drive complex, multi-team initiatives with minimal supervision, making key technical decisions independently while navigating ambiguity and competing priorities 
• Establish CI/CD , Infrastructre as Code and delivery tooling strategies including standardized workflows, artifact management approaches, and deployment patterns 
• Design enterprise-scale self-service platform capabilities enabling hundreds of engineers to provision infrastructure and deploy services independently with appropriate guardrails 
• Establish observability platform architecture and standards for the organization including logging infrastructure, metrics collection frameworks, distributed tracing, alerting platforms, and operational dashboards  
• Establish testing and validation approaches including infrastructure testing frameworks, disaster recovery programs, chaos engineering practices, and resilience testing across all platforms 
• Lead resolution of complex platform incidents requiring deep technical expertise, cross-functional coordination, and architectural changes 
• Design cloud infrastructure strategies balancing multi-cloud considerations, cost optimization, security requirements, and engineering productivity 
• Drive platform reliability and performance improvements at scale through systematic analysis, infrastructure optimization, and engineering practices 
• Mentor senior platform engineers on infrastructure architecture, system design, and technical leadership 
• Establish domain platform engineering best practices and operational standards 

qualifications

• Bachelor's degree in Computer Science, Engineering, or related technical field, or equivalent experience; Master's degree preferred 
• 9-12 years of experience defining platform strategy, establishing technical standards, and driving organization-wide infrastructure decisions, or equivalent.  A majority of this experience should come from working in and around cloud-based services and device management tools (Intune, JAMF, MS Defender, Active Directory and/or EntraId, PKI infrastructure).   Experience with non end-user device management (IoT, AVD, cameras, distribution centre equipment, etc) would be highly desirable. 
• Relevant industry experience is preferred, with prior experience developing solutions for retail or eCommerce businesses.
• Deep experience and architectural understanding using compute, networking, storage, and database components in one of the major cloud platforms: Amazon AWS (preferred), Microsoft Azure (preferred), GCP or Alibaba Cloud
• Able to design for specific security threat models and able to describe basic and advanced security and compliance aspects of device management 
• Experience leading platform consolidation, device management expansion, automation, use of AI, and following an "Infrastructure as Code" approach would be highly desirable
• Familiar with ITIL processes.   Experience working with ServiceNow, Jira, MS Office suite, MS O365. TOGAF or other relevant certifications highly desirable.   Experience with agile delivery frameworks would be a plus.  

must haves

• Acknowledge the presence of choice in every moment and take personal responsibility for your life.
• Possess an entrepreneurial spirit and continuously innovate to achieve great results.
• Communicate with honesty and kindness and create the space for others to do the same.
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Foster connection by putting people first and building trusting relationships.
• Integrate fun and joy as a way of being and working, aka doesn't take yourself too seriously.

additional notes
Authorization to work in Canada is required for this role.

compensation and benefits package

lululemon's compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is from $132,600 - $174,000 annually; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program, subject to program eligibility requirements.  

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

• Extended health and dental benefits, and mental health plans
• Paid time off
• Savings and retirement plan matching
• Generous employee discount
• Fitness & yoga classes
• Parenthood top-up
• Extensive catalog of development course offerings
• People networks, mentorship programs, and leadership series (to name a few)

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

workplace arrangement

Hybrid

In-person collaboration and connection is important to our culture. Work is performed onsite, minimum 4 days per week.

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