OADM-Office Admin

Overview

Viewpoint North York - Office Admin

Location: Viewpoint North York, 235 Yorkland Boulevard, Suite 1200, North York, ON M2J 4Y8

Status: Full-time, In-Person

About Viewpoint

Viewpoint is the leading provider of high quality, defensible independent medical assessments. We are Canada’s largest IME company, delivering timely access to an extensive network of over 1,700 experienced and well-credentialed medical, psychological, and allied health professionals in over 225 physical locations across the country. With this breadth of coverage, we maintain overall service quality, accuracy and consistency while catering to the geographical needs of our clients.

Our clients cross a diverse range of sectors, including life and health insurers, property and casualty insurers, the legal community, employers and government organizations. Our strength lies in the foundation of excellence in service delivery that we provide, as well as our ability to work in close partnerships with our customers and assessors.

Responsibilities

• Handling client inquiries and assisting with intake processes
• Ensure that examinees are promptly checked in, assessors are notified, and all appropriate service forms (consent form, summary form, etc.) are completed and signed and witnessed; photo ID check must be completed for all assessments and type of photo ID indicated on the consent form
• Answering and managing phone calls with professionalism and accuracy
• Greeting clients and providing a welcoming atmosphere
• Managing office supplies inventory and placing orders when necessary
• Managing ingoing and outgoing mail and couriers
• Maintain front reception area and supply room
• Appointment reminder calls (100+ per day)
• Maintain the highest level of privacy of personal information and personal health information
• Chaperoning assessments
• Data entry
• Scan and save documents
• Daily filing
• Other administrative duties as assigned

Qualifications

• A Medical Office Assistant Certificate or Office Administration Diploma and a minimum of 1 year of relevant experience
• Previous customer service experience in a high volume, front counter environment within the last 5 years
• A minimum of 45 WPM typing speed
• Median skill level in Microsoft Office Suite (Word, Excel, Outlook, Teams) is required
• Ability to multi task in a very busy environment, work under pressure of deadlines
• Approachable, Friendly, Solution Oriented
• Prior experience using Smart Simple will be considered an asset
• Excellent communication skills, efficiency and thoroughness, service orientation and teamwork; ability to build effective relationships while maintaining a focus on results

Benefits

• Comprehensive and flexible health and dental coverage with Flex benefits
• Lifemark Employee Assistance Program
• Shoppers Drug Mart Employee Discount (30%)
• Employee Stock Purchase Plan (25%)
• Paid vacation and Wellness days
• Annual continuing education allowance of $1500 (applicable towards credential or designation fee)
• Goodlife Fitness Corporate Discount Gym Membership
• Ongoing internal training and development with opportunities for mentorship
• A diverse and inclusive workplace with a track record of high employee engagement and teamwork
• Nationally recognized brand with a strong digital presence

Thank you for your interest in joining our team. We appreciate the time and effort you’ve taken to apply for this position. Our team will carefully review all applications and contact candidates who meet the qualifications for the next steps. We encourage you to keep an eye on our future job openings. We look forward to connecting with the right candidate soon!