Freight Coordinator

About The RoleWe’re looking for a Freight Account Manager to manage and grow an assigned book of freight customers. This role goes beyond coordinating loads — you’ll take ownership of customer relationships, freight pricing, revenue, gross profit, retention, and issue resolution. You’ll work directly with customers and carriers while partnering with Dispatch to ensure freight is priced correctly, moved efficiently, and customer issues are resolved quickly.
What You’ll DoOwn an assigned book of non-Pattern freight accountsManage customer relationships and act as the primary point of contactOwn revenue, gross profit, retention, and account growthQuote freight, source carrier rates, and win additional business within your existing accountsConduct regular MBRs and QBRs and proactively identify account risksOwn customer escalations and commercial issues through to resolutionRespond to customer requests within 2 business hoursSource and price loads, then hand them off to Dispatch for executionWork closely with Dispatch to ensure loads move smoothly and customer expectations are metSupport Pattern/Middle Mile operations on leg 1 only
What You Won’t DoDispatch or process BOLsManage Pattern accounts beyond leg 1Hunt for new logos outside your assigned book
How Success Is MeasuredRevenue and GP growthCustomer retentionGrowth within your existing bookQuote/win rateLoads completedResponse and issue-resolution timeMBR/QBR completionNo customer issues aged 48+ hours
The priorities are simple: keep the book, grow the GP, and close issues fast.
What We’re Looking ForExperience in freight, logistics, transportation, 3PL, or customer/account managementStrong customer service and relationship-building skillsUnderstanding of freight pricing, carrier rates, and transportation operationsStrong communication and problem-solving skillsHighly organized and able to manage multiple prioritiesComfortable working with revenue, margins, rates, and spreadsheetsProactive and responsive when issues ariseStrong ownership mentality — you see an issue through until it’s resolved
ToolsFront | Relay TMS | Google Sheets | Phone | Email | Text
This is a hands-on role for someone who takes ownership, moves quickly, and is accountable for the customer and the freight — not just the task.
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