Vice President Operations Life Insurance

Lead life insurance operations in Toronto with ivari, focusing on outsourcing management, customer experience, and process optimization. Guide enterprise-wide operational consistency.As Vice President, Operations, you will report to the EVP and Chief Operating Officer. You will lead operations strategy, manage the TPA relationship, and improve life insurance administration. The position emphasizes regulatory compliance, user experience, technology adoption, and service excellence.Key Responsibilities:
Lead the operations outsourcing relationship and TPA partnershipEstablish strategies for new and in-force businessEnsure compliance with government regulations and contractual requirementsImprove customer experience through service goals and process optimizationManage operational cost centres, budgets, and monthly variancesRequirements:
Post-secondary education or relevant experience15+ years in financial services, preferably individual life insuranceStrong knowledge of insurance products and business process outsourcingExperience with policy administration, systems functionality, and operationsStrong leadership, communication, analytical, and problem-solving skillsApply life insurance operations leadership, outsourcing expertise, and technology-focused process improvement to ivari’s Toronto-based business.
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