Forward Deployed Engineer

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Forward Deployed Engineer based in Canada. This is a highly technical, customer-facing engineering role supporting complex enterprise deployments and tailored technology solutions. You will work across implementation, solution engineering, technical support, integrations, and software development to turn customer requirements into production-ready outcomes. The role combines hands-on technical problem solving with direct collaboration across customers, partners, architects, engineers, and business stakeholders. You will work with APIs, code, logs, integrations, virtual agents, and AI-powered customer experiences to diagnose issues and build practical solutions. The position offers significant ownership, requiring you to navigate ambiguity and take challenging technical problems through to resolution. You will also help create reusable tools, patterns, and processes that improve future deployments and strengthen the broader engineering organization. Accountabilities - Serve as a hands-on technical resource for complex customer programs, translating business requirements and solution designs into executable implementation activities. - Configure, test, validate, and document customer-specific solutions across supported products and services while ensuring alignment with technical architecture and program milestones. - Identify technical blockers, risks, dependencies, and implementation gaps early, and develop practical solutions when standard configurations do not fully meet customer requirements.

- Build and maintain lightweight scripts, technical workarounds, proofs of concept, utilities, and tailored solutions using appropriate technologies. - Support customer testing, user acceptance testing, production readiness, launch, and post-launch stabilization, taking ownership of assigned technical deliverables through completion. - Design, configure, test, and troubleshoot integrations between enterprise platforms and customer or third-party systems using REST APIs, JSON, webhooks, authentication mechanisms, and structured data. - Analyze API requests and responses, validate endpoint behavior, troubleshoot integration failures, and document requirements, mappings, dependencies, assumptions, and limitations. - Read, understand, troubleshoot, and modify application, integration, and sample code using technologies such as Python, JavaScript, and HTML. - Review code and technical implementations to identify issues involving parameters, authentication, data transformation, endpoint usage, configuration, error handling, and application logic. - Analyze application, platform, API, and integration logs to diagnose complex issues, correlate events across systems, develop technical hypotheses, reproduce problems, and determine root causes where possible. - Clearly document technical findings, reproduction steps, observed and expected behavior, diagnostic evidence, and recommended remediation, preparing high-quality escalations when deeper engineering support is required. - Configure and optimize AI-powered customer experiences by developing prompts, testing responses, establishing validation scenarios, and improving accuracy, relevance, consistency, safety, and adherence to business requirements. - Evaluate the probabilistic behavior of generative AI systems, identify limitations and edge cases, and refine prompts, instructions, context, workflows, and guardrails. - Design and configure virtual-agent experiences by translating business processes into conversational workflows involving intents, entities, parameters, routing, APIs, webhooks, error handling, escalation paths, and live-agent handoffs.