Global Operations Transformation Manager
Affirm, Inc.
Drive global vendor transformation for Affirm’s Operations team, leading change programs, strategic initiatives, and data-informed decisions remotely.
As a senior Partner Manager, you will lead initiatives spanning vendor migrations, product and process rollouts, regulatory implementations, and sustained adoption. You will serve as a senior escalation point, support unique partner operational needs, and coordinate teams across Operations, Compliance, Product, Risk, Training, Quality Assurance, and Workforce Management. Your analysis will guide priorities and interventions.
Key Responsibilities:- Design and execute structured vendor change programs
- Drive readiness and sustained adoption across vendor partners
- Lead product, process, migration, and regulatory initiatives
- Serve as senior escalation point for systemic issues
- Champion continuous improvement across the vendor network
- Eight-plus years in vendor management, BPO, operations, or related fields
- Strong analytical capability for trends, gaps, and scenarios
- Track record of cross-functional programs with measurable business impact
- Experience influencing internal and vendor executive stakeholders
- Vendor networks exceeding 2,000 agents preferred
Apply transformation leadership, structured change management, and analytical insight to scale vendor operations and improve compliance outcomes at Affirm.
#J-18808-LjbffrVacancy posted 2 hours ago
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