Warehouse Supervisor

Warehouse Supervisor (On site, Mississauga ON)

Located near Derry Rd. & Airport Rd.

Availability: Full-time, on-site

Why Join Us

Felix Pharmacy is proud to be a fully Canadian-owned and operated mail-order pharmacy, located in Mississauga, Ontario. Our model is built around a strong focus on delivering safe, efficient, and patient-centred care.

Here’s what makes us different:

• Local roots, national impact - you’ll be a part of a team that’s helping patients across Canada while staying grounded in a close-knit, Mississauga-based operation.

• Focused work environment - Our mail-order model is designed for accuracy and efficiency, allowing you to focus on patient care in a calm, well-structured environment.

• People-first workplace - We prioritize teamwork, open communication, and a shared commitment to doing great work.

• ⏰ Predictable, steady schedule - Enjoy a consistent work routine with scheduled shifts set in advance

• Employee benefits – We support your well-being with a comprehensive benefits package, including health, dental, and other coverage options.

About the Role

This role is ideal for a hands-on operations leader who thrives in a fast-paced fulfillment environment and enjoys building strong, reliable processes and teams. As Warehouse Supervisor, you will own day-to-day warehouse operations — people, processes, inventory, and compliance — while ensuring accuracy, efficiency, and quality across all workflows. If you've led teams in a high-volume fulfillment or distribution centre and want to bring that operational rigour to a growing healthcare company where your decisions carry real weight, this role is built for you.

What You’ll Do

• You will collaborate closely with pharmacy operations, shipping, and leadership teams to maintain high-quality standards and support the growth of our mail-order pharmacy operations.

• Own daily warehouse operations end to end — receiving, picking, packing, shipping, and inventory control.

• Lead, coach, train, and schedule warehouse staff to drive productivity, accuracy, and engagement, supporting hiring and development as the team grows.

• Set and monitor performance metrics (throughput, accuracy, on-time fulfillment) and continuously improve workflows and SOPs against them.

• Maintain accurate inventory through cycle counts, reconciliations, and system controls.

• Forecast and order shipping supplies, ensuring cold chain materials — including frozen gel packs and insulated packaging — are prepped and ready ahead of daily shipping needs.

• Ensure compliance with Health Canada requirements and internal quality standards while championing a clean, safe, organized warehouse.

• Manage vendor relationships and delivery timelines for warehousing, shipping, and supply partners, identifying efficiency and cost-saving opportunities.

• Safely operate warehouse equipment, including a powered stacker, and ensure team members are trained on safe use.

• This is an active, hands-on leadership role. Expect regular time on the floor — lifting, moving packages, sorting shipments, handling inventory — with continuous physical activity and time on your feet.

Experience & Qualifications

• 3–5 years of warehouse or fulfillment leadership — Area Manager, Shift Manager, Operations Supervisor, or equivalent in a high-volume fulfillment centre (e.g., Amazon or similar e-commerce/3PL operations) strongly preferred.

• Proven success leading teams of associates in a metrics-driven or regulated environment.

• Strong working knowledge of inventory management systems and warehouse technology (WMS, scanners, cycle counts).

• Track record of process improvement — building SOPs, raising accuracy, or driving throughput gains.

Preferred Qualifications

• Supply forecasting or materials planning experience in a fulfillment setting.

• Experience operating powered material handling equipment (stacker, pallet jack) — certification an asset; training provided.

• Cold chain handling, controlled substances, or healthcare/pharmacy compliance experience.

Skills & Attributes

• Proactive, solutions-oriented leader who is comfortable being on the floor with the team.

• Detail-driven with a strong focus on accuracy and quality.

• Excellent organizational, problem-solving, and communication skills.

• Comfortable balancing structure with flexibility in a growing organization.

What we offer/ Benefits

• Comprehensive benefit package

• Casual dress

• Company events

• On-site parking

Open vacancy: This posting is for an existing vacancy at the company.

Our commitment to an inclusive team culture means embracing diversity and offering equitable access to opportunities and resources for people who might otherwise be excluded. During our recruitment process, we provide accommodations at any stage. Candidates can communicate their accommodation needs to the hiring manager directly or by emailing View email address on jobs.ashbyhq.com.

Use of Artificial Intelligence (AI) in Hiring Process

Felix Health may use AI-driven tools to screen and assess applications for this position. These tools may perform an initial review, sort, and/or score job applications based on the minimum qualifications and other job-related criteria as outlined in this posting. All final decisions regarding hiring will be made by the hiring manager.