Manager, Content Production & Operations

Company DescriptionAbout AbbVie
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.
Joining AbbVie means you will be part of a team of outstanding professionals dedicated to making a remarkable impact on patients' lives. At AbbVie, we conduct ground-breaking science on a global scale every day. AbbVie Canada is one of the Best Workplaces in Canada.
When choosing your career path, choose to be remarkable.
AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: immunology, oncology, neuroscience, vision care, virology, women’s health, and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio.
We have an opportunity for a Manager, Content Production & Operations to join AbbVie Canada's Internal Agency within Customer Excellence. Reporting to the Internal Agency Lead, this role is responsible for leading and developing a multidisciplinary production team and ensuring the effective delivery of content solutions that support business objectives. The Manager provides day-to-day leadership, guidance and expertise, helping teams and stakeholders translate business needs into effective solutions while balancing quality, timelines and resources. Working closely with the Internal Agency Lead and business partners, the Manager helps strengthen team capabilities, enhance service offerings and improve how work is delivered.
Key Responsibilities
Lead, coach and develop a multidisciplinary content team, establishing clear priorities, performance expectations and development plans while fostering accountability, collaboration and continuous improvement.
Oversee the team's portfolio of work, ensuring priorities, timelines, resources and deliverables are effectively managed to support reliable, high-quality execution across multiple concurrent projects.
Manage team capacity, workload distribution and resource planning, including the effective use of freelancers, contractors and external partners to address evolving business needs.
Translate business requirements, project objectives and stakeholder briefs into clear plans, actionable workstreams and practical direction for internal and external contributors, ensuring alignment on scope, expectations and deliverables.
Partner with stakeholders to understand business objectives, identify underlying needs, challenge assumptions where appropriate, and translate requirements into effective content solutions that maximize impact, improve audience engagement and support desired business outcomes.
Provide strategic and practical guidance on content solutions, delivery approaches and execution requirements, while contributing directly to selected projects and initiatives where additional expertise, leadership or capacity is required.
Accountable for the effective delivery of content solutions, establishing performance expectations, monitoring delivery outcomes and implementing improvements that enhance quality, efficiency, stakeholder experience and team effectiveness.
Identify opportunities to strengthen team capabilities, enhance service offerings and improve ways of working, supporting the adoption of approved improvements that increase value to stakeholders and strengthen overall service delivery.
Ensure all deliverables meet applicable requirements for quality, accessibility, brand consistency and established medical, legal, regulatory, privacy and compliance review processes.
Build strong partnerships across the organization by providing trusted guidance, communicating recommendations and trade-offs effectively, and helping stakeholders make informed decisions regarding content approaches and delivery.
QualificationsEducation and Work Experience
Bachelor’s degree or college diploma in a relevant field, or equivalent demonstrated experience.
Typically 5+ years of progressive experience in content solutions, creative production, studio operations, content operations or a related agency or in-house environment.
Demonstrated experience leading and developing people, projects or multidisciplinary contributors, including freelancers or external partners.
Experience managing priorities, resources, quality and timelines across multiple concurrent projects and stakeholders.
Experience delivering content solutions across a range of formats, platforms, audiences or communication channels. Experience in pharmaceuticals, healthcare or another regulated industry is considered an asset
Essential Skills and Abilities
French and English bilingual proficiency, oral and written.
Strong people leadership skills, including coaching, delegation, prioritization, feedback and team development.
Strong judgment, prioritization, resource planning and problem-solving skills, with the ability to navigate competing priorities in a fast-paced environment.
Broad understanding of content solutions and the ability to guide work across different formats, disciplines, platforms and business needs.
Ability to translate business needs into clear, feasible solutions and communicate recommendations, risks and trade-offs effectively.
Sound judgment in content quality, audience needs, usability and channel-appropriate execution.
Comfort working in a changing environment and evolving team practices as needs, tools and technologies develop.
Additional InformationAbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
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