Team Lead

Position SummaryAt Elantis, we help organizations modernize how they work through tailored Microsoft solutions. We're looking for a Team Lead to own and grow our Flex Services practice - someone who can run it like a business and still roll up their sleeves in the technology. This is a player-coach role: you'll carry commercial accountability for the practice (P&L, utilization, margin, and growth) while staying hands- on in the delivery of Microsoft 365 and SharePoint solutions. The right person is equally credible in front of a client executive talking strategy and alongside the delivery team solving a real technical problem - a leader who builds long- term client relationships, grows the business, and never loses touch with the work itself.
Position Responsibilities
Carry commercial accountability for the practice - own the P&L, utilization, margin, and growth, treating the practice as a business unit rather than just a delivery function
Lead and evolve Elantis' Flex Services offerings, driving operational maturity and continuous improvement.
Act as the senior team lead and trusted advisor for our Flex Services clients, with a focus on long-term partnership and business value.
Oversee service quality, KPIs, and performance, including utilization, customer satisfaction, and operational efficiency.
Lead sprint planning, resource allocation, and capacity management across the practice.
Align Delivery and Project teams to ensure a seamless client experience.
Identify opportunities for optimization, automation, and innovation within client environments.
Mentor and develop the delivery team while fostering accountability and operational ownership.
Stay hands- on in delivery - roll up your sleeves alongside the team on Microsoft 365 and SharePoint solutions, setting the technical standard rather than leading purely from an operational distance
Collaborate with Sales, Account Management, and Leadership to support business growth and strategic objectives
Skills & Qualifications
Direct, hands- on delivery experience with Microsoft 365 and SharePoint - not just leading teams in a Microsoft environment, but having personally delivered and configured solutions on the platform. This is essential;
the role requires real depth on both the delivery and technology side of M365/SharePoint.
Hands- on technical experience across the wider Microsoft stack - Power Apps, Power Automate, Copilot, Purview, Dynamics 365, and/or Azure - with the ability to get into the weeds and solve problems with the delivery team.
Commercial and P&L awareness - experience owning or influencing the financial performance of a practice, account, or service line (revenue, margin, utilization), not solely delivery outcomes.
Proven ability to build and manage client relationships, act as a trusted advisor, and drive service delivery excellence.
Strong leadership skills with experience managing teams, sprint planning, and resource allocation.
Excellent communication and stakeholder management skills, with the ability to advise confidently at all levels.
Relevant Microsoft certifications (Power Platform, Security, M365, Azure, or Dynamics 365) are considered a strong asset.
Benefits
Competitive compensation and bonus structure
Paid vacation and holiday program designed to support work-life balance
Flexible hybrid work arrangements
Paid mobility/cell phone support
Competitive health benefits, fully paid by Elantis
Mentorship and strong opportunities for career growth and advancement
Elantis is an equal opportunity employer. Applicants who require reasonable accommodation during the application or interview process are encouraged to notify us.
What We DoAt Elantis Solutions Inc., we help organizations modernize the way they work through tailored Microsoft solutions that drive collaboration, automation, security, and operational efficiency. From Microsoft 365 and SharePoint to Power Platform, Data & AI, and Dynamics 365, we partner closely with clients to solve complex business challenges and deliver meaningful outcomes.
Who We AreElantis is a people- first Microsoft consulting company focused on delivering exceptional customer experiences and long- term value. We work with organizations across North America to modernize workplaces, automate business processes, strengthen governance and compliance, and unlock the full potential of Microsoft technologies.
Our mission is simple: deliver solutions that exceed customer expectations, create real value, and provide an exceptional experience.
Our TeamAboutOur team is made up of collaborative, curious, and driven individuals who are passionate about technology and solving problems for clients. At Elantis, our work is guided by three core values:
Do the Right Thing
Focus on People
Own the Experience
We are committed to building an environment where people can grow their careers, contribute meaningful work, and make a real impact alongside a supportive and experienced team.
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