Air Canada Airport Service Operations Manager

Shape Air Canada's terminal experience through customer service leadership, incident response, and operational coordination across check-in and boarding areas. Shifts include weekends and holidays.As Airport Operations Manager - Terminal, you will lead airport activities that help deliver safe, efficient passenger service. You will empower IAMAW and Unifor employees, foster responsibility, and reinforce Air Canada's warm hospitality. The role includes collaboration with departments and suppliers, audits, emergency response, and corrective action when performance or service requirements need attention.Key Responsibilities:
Represent Air Canada's customer service visionEmpower personnel to use judgment appropriatelyManage customer service during delays and cancellationsPromote proactive safety reporting through AQDCollaborate with departments, suppliers, and operational managersRequirements:
Post-secondary diploma or equivalent operational backgroundAt least two years leading teamsCustomer orientation and high-quality service commitmentAbility to walk long distances frequentlyAirport operations knowledge considered an assetUse customer-focused leadership, emergency readiness, and airport operations expertise to support safe Air Canada passenger journeys.
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