Customer Support Specialist - EMEA

Full-time

Mize & Company, Inc.

Mize is a Fintech-travel start-up that uses high-end technology to solve some of the huge challenges of the evolving travel industry and provide real financial value to our network of clients, including more than 200 international clients generating $16 Billion in sales annually. Our headquarters are in Tel Aviv, and we have offices in Argentina, Spain, UK, US, and India. Each member of our team is an all-around player that influences the product from overall experience to development, and you'll be no different.

We are looking for a Customer Support Specialist that will be part of our global tech-support team, will work closely with our operations team on our flag product maintenance and daily operations while assisting the entire R&D team. Each member of our team is an all-around-player that influences the product from the overall experience to the development, and you'll be no different. You should be passionate about building a product end-to-end, through the UX, design, coding, testing, and deployment phases. This role involves working in shifts , including weekends, to provide continuous support to our global customers and operations.

Responsibilities :

Perform in-depth troubleshooting, including DB analysis, reading system logs, and debugging product code to identify and solve complex support issues that were escalated by other support levels.
Maintain a low rate of non-bug escalations to the development team.
Write technical notes and troubleshooting procedures to be used by the entire Support.
Manage assigned cases to meet service level agreements, while continuously providing updates to the business.
Ongoing support and working closely with the business teams throughout the company.

2+ years’ experience in customer support role in a software/technical company
Experience with SQL
Proficiency in English (written and verbal)
Creative troubleshooting abilities
Ability to understand flows and provide creative technical solutions
Ability to comply with tight deadlines and self-prioritize
Multi-tasking, self-learning, highly motivated and a team player

Advantage:

Experience with System log analysis
Experience with Zendesk
Experience working in the Travel Industry
Working with B2B Clients

Apply

Vacancy posted a month ago

Similar jobs that could be interesting for youBased on the Customer Support Specialist - EMEA in Canada vacancy

Customer Support Specialist II
...Customer Support Specialist II Function: Customer Experience Reports to: Manager, Customer Support Reviewed: 4.2026 Location: Toronto Metro Area - Remote Position Summary: ~ As Software Support Specialist Tier 2 for eScribe , you will act as a subject...
Suggested
Long term contract
Full time
Temporary work
Casual work
Internship
Remote work
Flexible hours
Shift work
Rotating shift
Escribe
Canada
more than 2 months ago
Ontario Customer Support Specialist & Trainer
...experienced individual with a background in both Medical Office Administration (MOA) and customer service, ready to transition their skills into a rewarding career as a Customer Support Analyst and Trainer. Experience in customer service or hospitality is a great asset, Ava...
Suggested
Permanent employment
Full time
Internship
Work at office
Remote work
Monday to friday
Flexible hours
Ava Industries
Canada
more than 2 months ago
Customer Content Specialist
$50k - $60k per year
...understood, be you. Responsibilities: Our Customer Content Specialist team consists of supportive and goal-driven professionals who are dedicated to... ...has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning...
Emea
Long term contract
Full time
Work at office
Local area
Flexible hours
Weekend work
Afternoon shift
2 days per week
Cision
Canada
more than 2 months ago
Customer Support
$65k per year
...telehealth, insurance, and more . Our Support team isn’t like most. They don’t just... ...than “just okay.” Our product is big, and customer needs can be nuanced. One moment you... ...in their roles to become Senior Product Specialists. Others may shift gears into “Expert” roles...
Suggested
Full time
Work from home
Shift work
1 day per week
Jane
Canada
more than 2 months ago
Sales Manager EMEA
...We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information...
Emea
Full time
ERP Success Partners
Canada
more than 2 months ago
Manager, Customer Support
...time back. In just one year, we’ve scaled to support tens of thousands of clinicians across more than... ...support team is the first call. As Manager of Customer Support, you'll lead a team of Technical Customer Support Specialists while staying hands-on as the technical escalation...
Full time
Nestmed
Canada
more than 2 months ago
Customer Support Lead
...Customer Support Lead – Full-time, Remote An ideal position for someone looking for a long-term role located in Canada! A Day in... ...Manager by helping oversee, coach, and guide Student Support Specialists and Assistants as needed, including during high-volume periods...
Long term contract
Full time
Work at office
Immediate start
Remote work
Worldwide
Weekend work
Afternoon shift
BeMo Academic Consulting
Canada
more than 2 months ago
VP, Customer Success & Support
...existing vacancy ABOUT THE ROLE As Spellbook's VP of Customer Success & Support, you'll build and lead the function that ensures every... ...performing global team of customer success managers, support specialists, and functional leaders. Own key outcomes including net...
Full time
Contract work
Internship
Flexible hours
Spellbook
Canada
more than 2 months ago
Associate Customer Support Engineer
$78.6k - $82k per year
...and brand protection. The result: our customers safeguard critical assets, avoid financial... ....io Are you an experienced Associate Customer Support Engineer who thrives on solving... ...customers in a technical customer support or specialist role Comfort troubleshooting technical...
Remote job
Full time
Local area
Flashpoint
Canada
a month ago
Customer Support Associate
$50k - $55k per year
...child outcomes, engage family members, and support continued professional growth for their... ...it. You should enjoy interacting with customers over the phone and helping people solve technical... ...resolve issues should be a passion. The Customer Support Associate role will focus on...
Remote job
Full time
Internship
Flexible hours
Lillio
Canada
more than 2 months ago
Customer Support Representative
...a team that enjoys working together. We believe great technical support starts with curiosity, problem-solving, and a passion for helping... ...skills in technical support. Position Summary The Customer Support Representative provides consistent support to our customers...
Full time
1 day per week
Essential Hr Llc
Canada
more than 2 months ago
Customer Support Engineer
$129.98k - $162.14k per year
...passionate about solving technical issues and providing high-quality support to a diverse community of users, this is the role for you. We’re... ...distributed team focused on delivering excellent support to our customers and proactively solving friction by partnering with our broader...
Full time
Internship
Work at office
Remote work
Home office
Flexible hours
Tailscale
Canada
more than 2 months ago
Specialist, Premium Support
...Community You Will Join: We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service support to the Airbnb community as a CS Specialist, Premium Support. The ideal candidate is hospitable, analytical, and committed to delivering the...
Full time
Live In
Flexible hours
Weekend work
Day shift
Afternoon shift
Early shift
Airbnb, Inc.
Canada
more than 2 months ago
SUPPORT SPECIALIST (H/F) (remote)
...Location: Remote (Canada) Department: Customer Support Reports to: Head of Support About MoeGo MoeGo is on a mission to... ...one loving owner at a time. About the Role As a Support Specialist II, you are a fully independent operator within MoeGo’s Customer...
Full time
Remote work
Flexible hours
Moego
Canada
more than 2 months ago
Product Support Specialist
...United States and Canada, so this role supports customers on both sides of the Atlantic. Your working... ...· Coaching from experienced product specialists. · Clear, documented processes for... ...request. · Set formats and materials for customer training sessions. · The tools you...
Long term contract
Full time
For contractors
Remote work
Valsoft
Canada
more than 2 months ago
Technical Support Specialist T3
$4200 - $5250 per month
...EMPATHY WHAT IS YOUR ROLE As a Technical Support Specialist, you will be responsible for interacting with customers to address inquiries and resolve complaints... ...collaborate with various teams in handling the customer's needs to provide excellent customer service promptly...
Full time
Worldwide
Rotating shift
Boldr
Canada
more than 2 months ago
Customer Solutions Specialist
$70k - $110k per year
...Future of Usage-Based Billing LogiSense is looking for a Customer Solutions Specialist who’s passionate about solving complex customer challenges,... ...’ll analyze requirements, design scalable solutions, and support customers through implementation, testing, and launch. You’...
Remote job
Long term contract
Full time
Internship
Work at office
Local area
Flexible hours
Logisense Corporation
Canada
more than 2 months ago
Customer Service Specialist
$60k - $75k per year
...You can learn more about us at . Purpose: The Customer Service Specialist serves as the primary operational contact for assigned customers... ...proactive and professional communication. The role also supports continuous improvement of order management, EDI processes,...
Long term contract
Full time
Riverside Natural Foods
Canada
more than 2 months ago
Specialist - Customer Service
...millions of consumers. We care about each customer interaction, experience, behavior, and... ...’s the position? As a Customer Service Specialist, you’ll report to the Customer Service Supervisors... ...Operate in a team environment providing support in all areas and being agile in your day-...
Full time
Work at office
Work from home
Flexible hours
Hard Rock Digital Llc
Canada
29 days ago
SUPPORT SPECIALIST (H/F) (remote)
...Location: Remote (Canada) Department: Customer Support Reports to: Head of Support About MoeGo MoeGo is on a mission to... ...one loving owner at a time. About the Role As a Support Specialist I, you’ll be a key member of MoeGo’s Customer Support team, helping...
Full time
Remote work
Flexible hours
Moego
Canada
more than 2 months ago
Customer Enablement Specialist
...Summary: As a Customer Enablement Specialist/Customer Trainer at Andgo, you'll be pivotal in ensuring customers can fully leverage our platform by... ...and knowledge base systems. ~ Calm, empathetic presence to support learners navigating operational changes. ~ Ability to tailor...
Long term contract
Full time
Immediate start
Remote work
Home office
Flexible hours
Shift work
Andgo Systems
Canada
more than 2 months ago
Customer Experience Specialist
...empowers physicians to deliver phenomenal care to patients. Customer support has been the same job for twenty years: a queue, a ticket, an... ...Engineering delivers. We're hiring Customer Experience Specialists to anchor that shift: people who don't just close tickets, but...
Full time
Local area
Shift work
Elation Health
Canada
more than 2 months ago
Customer Success Specialist - Alia
$100k per year
...towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices... ...very first interaction. About the Role Role Overview Support e-commerce customers in getting set up and successfully using...
Remote job
Full time
Dot Digital
Canada
8 days ago
Customer Support Advisor (EST)
...the utility industry with the first and only truly cloud-native customer service and operations platform purpose-built for modern utilities... ...the Americas. Position Overview As a Customer Support Advisor, you will play a critical role in ensuring the success...
Full time
Internship
Work at office
Remote work
Flexible hours
Sprypoint
Canada
more than 2 months ago
Online Admin, Customer Support
...We are expanding again! Looking for an online support personelle to work from 10 am to 6 pm Eastern Standard Time. + Speak, Read,... ...google docs ... etc + Graphic skills: Photoshop, Corel ..... etc would be perferred + Have experience in online customer support...
Full time
Jobso
Canada
more than 2 months ago
Team Lead, Customer Support
$214.4k per year
...distributed, we're backed by Accel, CRV, Insight, Heavybit, and Uncork Capital. Job Description We are seeking a Team Lead, Customer Support to serve as a player-coach responsible for the daily operations and professional growth of a team of 8-10 Support Engineers. You...
Remote job
Full time
Work at office
Home office
Flexible hours
Tailscale
Canada
more than 2 months ago
Associate, Customer & Product Support
$60k - $75k per year
...content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011,... ...us! Location: Canada (Remote) Reports to: Team Lead, Customer & Product Support About the Team Customer & Product Support (C&PS) sits...
Full time
Internship
Local area
Remote work
Work from home
Alphasense
Canada
more than 2 months ago
Senior Technical Support Specialist
$80k - $90k per year
...reconciling B2B payments. Our solutions connect finance teams, customers, and business systems in one ecosystem to ensure cash... ...of Role We are seeking a Senior Technical Support Specialist to join the Versapay Customer Care team. In this role, you will provide advanced...
Full time
Manual labor
Versapay
Canada
17 days ago
Customer Support Developer (Databases)
...implementation, or a query that hangs with no obvious reason? Do you thrive at the intersection of writing code and helping customers succeed? As a Customer Support Developer (Databases) at Airbyte, you'll combine hands-on development skills with deep technical empathy to support...
Remote job
Full time
Local area
Immediate start
Monday to friday
Shift work
Airbyte
Canada
more than 2 months ago
Support Specialist, Customer Experience
$70k - $120k per year
...mission-focused technology company redefining how intelligence specialists train and modernize. We partner with military, national security... ...doctrine. What we’re looking for As a Simulation Support Specialist, you will help build and run military simulation scenarios...
Full time
Internship
Live In
Relocation
H2 Analytics
Canada
more than 2 months ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Support Specialist - EMEA. Be the first to apply!