Jr. MRO Administrator

WE’RE LOOKING FOR A

Jr. MRO Administrator (Temporary Full Time)

POSITION LOCATION: FORT ERIE, ONTARIO

Position Summary

Reporting to the Customer MRO Manager, the Junior MRO Administrator provides essential business support for the sale of Airbus Helicopters Canada services. Your primary mission is to keep the service pipeline moving by transforming technical data into professional commercial quotes and ensuring proper follow-up on tasks. You will act as a key coordinator between the MRO team and internal departments, ensuring all repair and overhaul quotes are accurate, timely, and aligned with company pricing policies. This role is ideal for a detail-oriented individual who enjoys balancing data-driven tasks—like managing CRM entries and SAP inputs—with proactive communication to resolve pending orders.

Primary Position Responsibilities

1. MRO Quote Administration

• Use SAP and vendor inputs to prepare accurate repair and overhaul quotes for internal and external customers.

• Review inspection reports and vendor prices to ensure all fees and discounts are correctly applied.

• Cross-reference quotes against published price catalogues and standard conditions of sale to ensure consistency.

• Coordinate with repair shops or vendors to resolve pricing discrepancies or clarify technical details.

2. Logistics & Coordination

• Act as the liaison between the warehouse, purchasing, and repair shops to ensure parts are sent out for repair promptly.

• Package quotes with necessary attachments (photos, inspection reports, and technical data) for delivery to Customer Support Representatives.

• Monitor Credit Hold lists and coordinate with Finance to process prepayments before releasing work.

• Log Opportunities in the CRM system for specialized service requests and track their status through the approval pipeline.

• Maintain the exchange pool database and identify opportunities for improvement.

3. Reporting & Admin Support

• Monitor Work-in-Progress (WIP) and report on items pending approval, core returns, or final invoicing.

• Assist in maintaining SAP templates and the annual Repair & Overhaul Catalogue.

• Ensure all service support requests (SSR) are captured accurately in the system.

Position Requirements

Education

• Post-secondary Diploma or Degree in Business Administration, Logistics, or a related field.

Experience

• 2 years of experience in an administrative, data entry, or customer service role.

• Prior experience in a technical or aviation environment is a definite asset.

Knowledge & Skills

• Strong basic business math skills for calculating mark-ups, discounts, and totals.

• A quality-first mindset with the ability to perform high-volume data entry with minimal errors.

• Ability to manage multiple tasks and keep track of various open actions in a fast-paced environment.

• Proactive approach to identifying discrepancies and asking questions to resolve them.

• Professional verbal and written communication skills for coordinating with internal teams and vendors.

Technical Systems Proficiency

• Strong proficiency in Google Sheets or MS Excel (sorting, basic formulas) and Google Docs/MS Word.

• Previous exposure to SAP or Salesforce is a significant advantage.

AHCA is committed to inclusivity; therefore, accommodations can be made available for all applicants, except where a bona fide occupational requirement applies.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company

Airbus Helicopters Canada Ltd

Employment Type

Agency / Temporary

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Experience Level

Professional

Job Family

Customer Eng.&Technical Support&Services

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to ***email_hidden*** .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.