Technical Support Manager - Hvac / Heat Pumps

My client is a leading HVAC distributor specializing in high-efficiency heat pumps, air conditioning systems, and residential and commercial HVAC solutions.We are seeking an experienced Technical Support Manager / Senior Manager to strengthen their technical support capabilities in Quebec and Eastern Canada.What you should expect:Provide technical support and troubleshooting for residential and commercial HVAC equipment, including heat pumps, air conditioners, gas furnaces, rooftop units (RTUs), and VRF systems.Assist contractors and distributors with equipment selection, installation, commissioning, system performance, and warranty issues.Conduct in-person and virtual technical training sessions in French and English.Work closely with the engineering teams to resolve technical issues and improve product performance.Support new product testing, launches, certifications, and compliance with Canadian and Quebec requirements.Develop and maintain technical documentation and training materials for the Quebec market.Collaborate with sales and customer service teams to ensure timely issue resolution and customer satisfaction.Help develop and manage technical service capabilities and service partner network in Quebec.What you should bring:Minimum 5 years of HVAC technical experience, covering residential and/or commercial HVAC systems.Fluent in both French and English, written and spoken (mandatory).Strong hands-on troubleshooting skills and knowledge of refrigeration, electrical controls, and HVAC system applications.Experience with heat pumps, RTUs, and VRF systems is strongly preferred.Experience supporting HVAC contractors, distributors, or manufacturers.Strong communication, problem-solving, and customer service skills.Experience delivering technical training is preferred.Familiarity with AHRI, ENERGY STAR, NRCan, and Quebec rebate programs is an asset.Valid driver's licence and willingness to travel within Quebec.
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