Novelty Shop Assistant/Receptionist

Toromont Cat is looking for a Novelty Store Assistant/Receptionist to join our team in Concord, ON! This position plays a critical role as the first point of contact with our valued customers and visitors as well as provides support for the sales and management teams in the Branch.     

As a Receptionist/Novelty Shop Assistant, YOU will experience: 

• Working within one of the safest organizations in the industry where your safety and well-being are our most important priority


• Working for the best in class equipment dealer and with the premium Caterpillar brand


• Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success


• Competitive total rewards including: wages, benefits, and premiums (as eligible)

Job Description:  

• Demonstrate safe work and environmentally sound behaviours at all times in support of Toromont’s Health and Safety Policy, Programs and initiatives 


• Provide efficient, courteous and professional distribution of calls 


• Greet and direct customers and visitors to the appropriate business unit/individual 


• Process the incoming and outgoing mail including distribution 


• Post messages on Welcome Board and Conference Room as required 


• Manage the retail and novelty store operations, i.e. customer sales, stock transfers, stocking shelves, inventory and ensure cash sales are remitted promptly to the Accounting Department 


• Coordinate board room bookings, maintain the coffee bar and order supplies 


• Arrange for couriers, maintain a record and hand cheques to Accounts Payable  

Job Qualifications:

• Post Secondary Education and/or equivalent experience in a busy retail/warehouse environment 


• Minimum 2 years administrative support, customer service and reception experience 


• Safety conscious, results driven and passion for consistently delivering exceptional customer service 


• Exceptional communication, interpersonal and organizational skills with a friendly and polished telephone manner 


• Proven initiative, problem solving, attention to detail and a sense of urgency and ability to prioritize 


• Ability to multiple tasks and deliver accuracy in a timely manner 


• Adaptable to constant change in a fast paced environment 


• A self-motivated team player with a relationship building capacity and experience in diverse cross functional groups 


• Proficient in Microsoft Word, PowerPoint, Excel and Outlook at an intermediate level 


• Willing and able to work flexible hours in support of business needs

 About Toromont Cat

With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar ™, Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!

Artificial Intelligence (AI)

Please note that our hiring processes involve the use of artificial intelligence (AI) tools to assist with screening, assessing, or selecting candidates; all final decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws.