[WEBTOON] Trust & Safety Associate (French and German)

WEBTOON Entertainment is a global entertainment company and home to some of the world's largest storytelling platforms. We pride ourselves on the mobile webcomic format and the CANVAS UGC platform that empowers creators.

Responsibilities

• Review and investigate escalated reports and appeals of potential violations of our policies
• Conduct objective, fair, thorough, evidence‑based, unbiased, and timely investigations into reported content
• Provide support in resolving issues reported by moderation teams
• Respond to incoming user inquiries, complaints, feedback, and reports
• Work with other departments to track and resolve bugs and other technical issues
• Work with internal and external stakeholders in developing and refining policies to improve creator and reader experience
• Keep up‑to‑date on current events and assist with policy research and analysis

Requirements

• Education: B.A./B.S. in related fields
• 1-2 years experience in trust and safety or community management (must have experience in UGC moderation)
• Native‑level proficiency in French and German
• Strong proficiency with technology: experience using Zendesk or other helpdesk software, Airtable, SharePoint, MS Office, etc.
• Ability to understand and analyze complex cases
• Interest in content policy, compliance, and/or internet governance
• Experience working with a multicultural company

What we offer (Full‑Time Only)

• Career development; mentorship and learning support to achieve your goals
• Health benefits, including vision and dental
• Generous PTO and parental leave top‑up
• 401K contributions
• Commuter benefits
• Global WEBTOON and LINE FRIENDS discount program
• Winter break shutdown and more