Senior Healthcare Operations Manager

Lead UHN West Park Assessment Centre operations with strategic leadership and expertise in independent assessments, SABS legislation, and healthcare services.As Senior Manager, you will oversee multidisciplinary assessment operations for insurers, legal stakeholders, disability management organizations, employers, and healthcare professionals. Reporting to the Senior Director, Altum Health, you will guide service delivery, quality improvement, financial management, regulatory compliance, and sustainable growth. This permanent full-time role follows Monday to Friday hours and requires hybrid onsite presence at West Park Healthcare Centre or other GTA locations.Key Responsibilities:
Oversee daily operations and efficient assessment service deliveryDevelop operational strategies, procedures, and performance metricsMonitor service volumes, resources, scheduling, turnaround times, and satisfactionLead quality assurance, process improvement, and regulatory complianceManage client relationships, contracts, concerns, and expectationsRequirements:
Bachelor's degree in healthcare, business, health, or rehabilitation sciencesSeven to ten years of progressive leadership experience requiredExperience managing multidisciplinary healthcare service delivery operationsExperience with insurers, disability management, medico-legal, and healthcare stakeholdersExpert knowledge of SABS legislation and independent evaluationsBring operational leadership, financial management, and assessment expertise to advance UHN West Park services across the GTA.
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