Senior Project Manager - Business Application Services (Social Development)

Senior Project Manager Business Application Services (Social Development)

Requisition ID: RQ00324

Client: Service New Brunswick Business Application Services Social Development

Role: Senior Project Manager (Salesforce / Agile Delivery)

Location : Remote within Canada / Optional onsite in Fredericton

Duration : 12 Months (with possible extensions)

Engagement Type: Contract

About the Opportunity

Service New Brunswick is seeking experienced Senior Project Managers to support the delivery of a large-scale Salesforce-based case and care management solution for Social Development. The platform will support citizens vendors and internal staff with services including intake assessment care planning inspections and payments.

The successful candidate will lead complex cross-functional initiatives using Agile methodologies while managing scope schedules risks stakeholders and delivery outcomes across multiple related projects.

Key Responsibilities

• Lead end-to-end project delivery for complex IT and business transformation initiatives.
  
• Manage multiple related projects aligned with organizational and strategic objectives.
  
• Coordinate cross-functional business and technical teams including vendors consultants and internal stakeholders.
  
• Drive Agile project lifecycle activities including Concept Inception Iteration and Release phases.
  
• Develop and maintain detailed project schedules resource plans risk registers and status reports.
  
• Facilitate sprint planning backlog grooming stand-ups retrospectives and steering committee meetings.
  
• Manage project scope budget timelines quality communications and stakeholder expectations.
  
• Support business analysis and discovery activities including workshops requirements gathering and user story development.
  
• Collaborate with technical teams to organize and prioritize development-ready user stories.
  
• Lead change management initiatives and develop organizational change management plans.
  
• Identify project risks dependencies and mitigation strategies.
  
• Ensure successful delivery of Salesforce-based solutions preferably within Health Cloud environments.
  
• Provide regular reporting and delivery updates to executive leadership and SNB management teams.
  

Mandatory Requirements (M1M5)

M1 Communication Skills

• Excellent written and spoken English communication skills are mandatory.
  

M2 Education

Candidates must possess one of the following:

• University degree in Business Administration Information Technology or related discipline
  

OR

• Equivalent combination of post-secondary education and relevant IT/project management experience.
  

M3 IM/IT Experience

• Minimum 10 years of IM/IT experience across a variety of projects and technology environments.
  

M4 Agile Delivery Experience

• Minimum 2 years of full lifecycle delivery experience using Agile methodologies.
  

M5 Senior Project Management Experience

• Minimum 5 years of Senior Project Management experience managing multiple related projects aligned to organizational strategic objectives.
  
• Experience coordinating teams across projects managing stakeholder expectations and facilitating communication between multiple stakeholder groups is required.
  

Scored Requirements (S1S9)

S1 Senior IT Project Management Experience

• Minimum 5 years of experience working as a Senior IT Project Manager in IT system development and support environments.
  

S2 Cross-Functional Leadership

• Minimum 5 years leading cross-functional business and technical teams consisting of internal resources external vendors consultants and stakeholders.
  
• Must demonstrate delivery complexity decision-making authority and organizational influence.
  

S3 Public Sector Experience

• Minimum 2 years of experience working within or for the Canadian public sector.
  

S4 Change Management

• Minimum 2 years of experience developing and executing organizational change management plans.
  

S5 Project Planning & Financial Management

• Minimum 5 years of experience in:
  
• Cost estimation
  
• Resource planning
  
• Schedule management
  
• Project time management
  

S6 IT Systems & Business Process Knowledge

• Strong understanding of IT system concepts and their impact on operational and business processes.
  

S7 Certifications

One or more of the following certifications is preferred:

• PMP
  
• CAPM
  
• PMI-ACP
  
• PRINCE2
  

S8 Agile Lifecycle Delivery

• Minimum 2 years of hands-on Agile lifecycle delivery experience covering:
  
• Concept
  
• Inception
  
• Iteration
  
• Release phases
  

S9 Salesforce Delivery Experience

• Minimum 2 years managing Salesforce solution delivery projects.
  
• Experience with Salesforce Health Cloud is highly preferred.
  

Required Technical & Functional Skills

• Agile / Scrum project delivery
  
• Salesforce platform delivery
  
• Health Cloud (preferred)
  
• Project governance and reporting
  
• Risk and issue management
  
• Stakeholder engagement
  
• Budget and resource management
  
• Change management
  
• Business process analysis
  
• Requirements gathering and user story development
  
• Sprint planning and backlog management
  
• Executive-level communication
  
• Vendor management
  
• Strategic planning
  
• IT systems implementation and support
  

Deliverables

The selected consultant will be responsible for:

• Project initiation and planning documentation
  
• Resource and schedule management
  
• Agile ceremonies and delivery governance
  
• Status reporting and steering committee updates
  
• Risk issue and change management
  
• Stakeholder communications
  
• Discovery workshops and solution planning
  
• Development-ready user story management
  
• Delivery oversight for Salesforce-based solutions
  
• Coordination across business and technical teams
  

Preferred Candidate Profile

The ideal candidate will have:

• Strong public sector delivery experience
  
• Proven success delivering enterprise Salesforce solutions
  
• Excellent leadership and communication skills
  
• Experience managing high-risk enterprise-scale initiatives
  
• Ability to work independently in fast-paced Agile environments
  
• Strong organizational and stakeholder management capabilities