Integration Lead

Job DescriptionMidland Transport is currently seeking an Integrations Support Lead in Moncton, NB. The Integrations Lead provides strategic and operational leadership for a team of analysts and integration specialists responsible for enabling and sustaining integrations across the end-to-end order-to-cash lifecycle. This role ensures the delivery of reliable, scalable technology solutions that support customer and partner operations while reinforcing a Superior Quality service experience. Accountable for performance against defined key performance indicators, the Lead translates enterprise strategy into measurable outcomes, driving operational excellence, service reliability, and continuous improvement. Through strong people leadership, they coach and mentor the team to align deliverables with industry best practices, customer expectations, and established governance and process standards. The Integrations Lead serves as a key partner to internal leaders and external stakeholders, providing oversight and direction for the successful delivery of new integrations and the effective resolution of complex support issues across the existing portfolio of customer-facing technologies and integrations.
Midland is proud to offer a competitive salary and benefits package, including but not limited to:
A flexible health, drug, dental, and vision plan
Employee & Family Assistance Programs
Health & wellness reimbursements, includes gym memberships, fitness classes or online workout programs
Maternity leave top-up program (if applicable)
RRSP matching program
Opportunities to take part in job related training and development as well as 24/7 access to online curated learning
Growth and progression opportunities within Midland and the larger network of the JD Irving group of companies
Hybrid Work Schedule (if applicable) to provide you the flexibility to work from home up to 2 days per week
Responsibilities
Coordinate team resources and priorities to ensure the successful delivery of operational objectives. Prioritize and manage requests, projects, and initiatives to meet service expectations and business needs.
Monitor team workload and capacity, identifying opportunities to optimize performance and address resource gaps.
Collaborate with stakeholders to achieve key performance indicators (KPIs) and support forecasted business demand.
Lead the development, implementation, and continuous improvement of integration products, ensuring high-quality delivery and achievement of service and performance targets.
Partner with technology vendors and internal stakeholders to identify and implement solutions that meet business and customer needs.
Coordinate resources, testing activities, and user acceptance processes to ensure solutions meet quality standards prior to deployment.
Oversee product implementation lifecycles, mitigating risks and ensuring successful adoption and operational readiness.
Foster a positive and engaged team culture focused on collaboration, performance, and continuous improvement.
Coach and mentor team members, providing guidance, support, and clear accountability. Identify development opportunities and support employees in achieving their professional growth goals.
Address performance gaps and build team capability through ongoing feedback and development planning.
QualificationsTechnical Expertise
Strong understanding of integrating enterprise systems, including ERP, TMS, WMS, CRM, and other business platforms.
Experience working with APIs, EDI transactions, and other data exchange methods to support seamless system integration.
Knowledge of data quality, governance, and best practices for ensuring accurate and reliable data flows.
Experience with integration platforms, system monitoring tools, and Agile delivery methodologies.
Strong analytical and problem-solving skills with the ability to identify issues, determine root causes, and implement effective solutions.
Leadership & Collaboration
Proven ability to manage multiple priorities, timelines, and resources while delivering high-quality results.
Experience leading cross-functional initiatives and collaborating with diverse stakeholder groups. Customer-focused mindset with a commitment to delivering exceptional service and business value.
Excellent communication and stakeholder management skills, with the ability to influence and build relationships at all levels of the organization.
Experience supporting change management and knowledge-sharing initiatives to drive successful adoption of new processes and technologies.
Transportation & Logistics Knowledge
Strong understanding of transportation operations, logistics processes, and supply chain workflows.
Experience supporting customer integration requirements within the transportation order-to-cash lifecycle.
Knowledge of industry-standard transportation and logistics systems and business processes is considered an asset.
About UsFounded in 1882, J.D. Irving, Limited (JDI) operates in Eastern Canada (New-Brunswick, Nova Scotia, Prince Edward Island, Québec, Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions. We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities. Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply. Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly. We appreciate your interest in our company however only those candidates selected for an interview will be contacted.
About The TeamAt Midland, we’re not just moving freight — we’re building the next generation of transportation. We’ve been one of the most trusted carriers in Canada and the United States for over 55 years. We are driven by superior quality service, innovation, and a commitment to excellence. We’re investing in technology to deliver measurable customer-focused solutions, and we’re also committed to sustainability and growth. Joining Midland means becoming part of a dynamic company that values safety, continuous improvement, and results. Our employees are the driving force behind our success, and we’re proud to foster a workplace where talent thrives, ideas are valued, and careers are built for the long haul. Whether on the road or in a service centre or office, every Midland employee helps build lasting relationships with our customers. We’re looking for motivated and skilled people who want to contribute to our high-performing team and be part of a business that is growing, evolving, and setting the standard in transportation and logistics. Let’s drive success together.
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