988 Suicide & Crisis Help Line

At Your Support Services Network (YSSN), we believe in making a difference. As a non-profit charitable organization, we support individuals with mental health challenges, developmental disabilities, and complex needs—helping each person build meaningful connections and live their best lives. Through compassionate, person-centered services, we empower individuals to achieve their goals and participate fully in their communities.

YSSN offers more than just competitive compensation—we provide a supportive, inclusive, and flexible work environment where employees can thrive. From hybrid work options and professional development to wellness programs and a strong commitment to diversity, equity, inclusion, and belonging, we invest in our team’s growth and well-being.

Our Vision: A Meaningful Life for All – Relationships, Community, Well-Being
Our Mission: Communicate. Connect. Collaborate.

Join one of Canada’s top non-profit employers of choice and be part of a team that values meaningful work, collaboration, and positive change.

 

Job Opportunity

988 Crisis Response Worker - Overnight Text Line

  ONE Part-time Contract (0.67 FTE/ 2 shifts per week) Contract to March 2028 (Overnights) (with the possibility of extension or becoming permanent) 

 

• Location:  Remote
• Head Office Location:  Aurora, Ontario L4G3S9 
  • must be within a commutable daily distance from the office and/or service area 
• Status: Contract, Part-time
  • Part-Time = 2 shifts /week
• Shifts: 11.25 hours /shift
• Starting Hourly Rate: $34.95 / Hour
• Office Hours: OVERNIGHTS: 7 PM - 7 AM 
• Office Expectations;  Remote, with in-office for  meetings and  trainings when required
• Posting Closes: Friday, July 31 at 4:00 pm EST

Job Description

The 9-8-8 Crisis Response Worker provides immediate assessment and support to individuals who call and text the 9-8-8 call line. The 9-8-8 call line is a national mental health call line for individuals experiencing thoughts of suicide and/or emotional distress. Positions cover both 988 telephone and text calls. 

Primary goals of service are to establish initial contact with callers to the 9-8-8 call line, provide assessment and intervention to stabilize crisis and to support individuals collaboratively in the development of a plan to reduce risk and promote safety and recovery. Through evidence-based mental health interventions, promote relapse prevention and transition to longer term supports and recovery activities where appropriate.

Work Environment and Emotional Demands
Please note: This position involves supporting individuals experiencing suicidal thoughts, emotional distress, trauma, grief, and other mental health crises. Responders may be exposed to difficult, emotionally intense, and potentially distressing conversations on a regular basis. While comprehensive training, clinical consultation, supervision, and wellness supports are provided, applicants should carefully consider their personal resilience, self-care practices, and ability to work effectively in a high-pressure crisis intervention environment. 

This position is primarily a remote work environment with monthly in-office team meetings
Position Requirements

• Bachelor’s degree in Social Work or related discipline (i.e. Health Sciences)
• Experience;
  • Minimum three years related experience
  • Experience working with individuals having a serious mental illness is essential
  • Knowledge of the local service system is essential
  • Completion of CPI, CPR and ASIST training as per agency guidelines
  • Knowledge and practice of short-term urgent response, psychosocial rehabilitation approach and advanced clinical, crisis and assessment skills are assets
  • Crisis skills for adults and children experiencing a mental health crisis are desirable
  • Experience and knowledge of the criminal justice system is an asset
• Second language is considered an asset
• An understanding of cultural diversity is considered an asset

*The successful applicant will be required to provide a police clearance that meets agency standards

*    A valid G Drivers License, access to a reliable vehicle and adequate insurance coverage for business responsibilities, OR access to reliable transportation.

YSSN is an equal opportunity employer that welcomes applicants from diverse backgrounds and is committed to an accessible, respectful hiring process.

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you require accommodations at any point during the application and hiring process, please contact Human Resources.

Successful candidates will be required to submit proof of a primary series of a COVID-19 vaccine authorized by the World Health Organization directly to the Human Resources department. In the event that you are unable to be vaccinated as a result of a ground protected under the Human Rights Code, you may submit a written explanation of the ground and any supporting documentation to determine if you are exempt from this requirement directly to Human Resources.

How to Apply
Interested candidates are invited to submit a resume and cover letter outlining their qualifications and interest in the position.

We thank all candidates for their interest. Only those selected for an interview will be contacted.

To learn more about YSSN view our website;   Work with Us - Your Support Services Network