Senior CRM Designer for Salesforce Solutions

Shape public service effectiveness as a Senior CRM Solutions Designer in Toronto, ON, with a hybrid work model. Drive the customization of Salesforce Experience Cloud for the 311 interface.

In this critical role, engage for 130 business days focusing on crafting frontend components and enhancing service request functionalities. Collaborate closely with City teams and vendors to ensure compliance with key governance and security protocols. Your integration efforts will elevate user experiences for both guest and authenticated users.

Key Responsibilities: • Configure Salesforce components for the revamped 311 website • Create intuitive user navigation and service request journeys • Develop Lightning Web Components and tailored configurations • Integrate Salesforce with Service Cloud for seamless operation • Test and stabilize solutions thoroughly after launch

Requirements: • Minimum 10 years in project environments • At least 5 years with Salesforce, LWC, and APIs • Hands-on experience in solution architecture and design • Clear documentation of technical specifications required • Familiarity with AODA/WCAG compliance standards

Enhance public service delivery through your Salesforce expertise in Toronto. #J-18808-Ljbffr