Customer Quality Program Manager

* United States of America - North Carolina - Morrisville
Why Work at LenovoWe are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
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Description and RequirementsLenovo is seeking a Customer Quality Program Manager to lead initiatives that enhance customer experience, improve product quality, and drive measurable business outcomes.
Working across engineering, quality, services, and leadership teams, this role identifies opportunities, aligns stakeholders, and delivers programs that turn customer insights into meaningful improvements for Lenovo products, services, and processes.
Key Responsibilities:
Lead customer quality programs from concept through implementation
Partner with customers and internal stakeholders to identify quality challenges and drive corrective actions
Manage strategic initiatives focused on customer experience, quality improvement, and operational excellence
Coordinate cross-functional teams across engineering, quality, services, manufacturing, and product development
Develop executive presentations, project updates, dashboards, and leadership communications
Support quality transformation initiatives, including analytics, AI enablement, automation, and process improvement
Lead customer engagement activities, onsite visits, pilot programs, and feedback collection efforts
Drive awareness and adoption of quality initiatives through communications, campaigns, and best-practice sharing
Identify emerging risks, opportunities, and trends and translate them into actionable business recommendations
Qualifications:
Bachelor's degree in Engineering, Business, Quality, or a related field
5+ years of experience in project/program management, engineering, and/or customer quality
Strong project and stakeholder management skills
Excellent communication and presentation skills
Proven ability to lead cross-functional initiatives and influence without direct authority
Strong analytical and problem-solving abilities
PMP certification preferred
Experience with customer-facing quality programs or escalation management
Experience with data analytics, Power BI, AI, or digital transformation initiatives preferred
Experience working in a global organization preferred
Basic Requirements:
5+ years of project/program management, engineering, and/or quality experience
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
Additional Locations : * United States of America - North Carolina - Morrisville
If you require an accommodation to complete this application, please contact View email address on ca.hrm.tc
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