Erp & E-Commerce Systems Administrator

Chive is a Toronto-based home decor and gifting brand selling across Canada, the US, the UK and the EU through 6 Shopify storefronts and other online sales channels, with Odoo (hosted on Odoo.Sh) as our inventory and ERP system of record.This is a hands-on systems role focused on our ERP, the integrations between our systems, and data accuracy across every store and sales channel. It is not a developer position. You need to understand how our business runs, from orders and inventory to fulfillment and wholesale, and make our systems match that logic, whether you’re fixing a problem or building something new.Reports to: Director of E-commerce & Digital MarketingSalary: $80,000–$95,000 CAD, based on experienceWhat you’ll do
Administer Odoo ERP (Odoo.Sh) as the system of record for inventory, orders and productsOwn the integrations between Odoo, ShipStation, our 6 Shopify storefronts and other sales channels, including inventory and order sync connectorsManage product, pricing, inventory, variant, collection and customer data across all stores, Odoo and other channels, including bulk imports, exports and updatesFind and fix data errors across systems, such as sync failures, mismatched SKUs, and duplicate or missing recordsLearn how our operations, warehouse, sales and marketing teams work, translate their needs into system configuration and process changes, and propose improvementsSupport additional platforms and sales channels as the business growsWork with outside vendors and developers on ERP and integration fixes, and document systems and processesHandle day-to-day IT requests, including user accounts and access, devices, software, networking and basic securityWhat we’re looking for
3–5+ years in a systems, ERP or e-commerce operations role, ideally in retail, e-commerce or wholesaleHands-on ERP administration experience, including configuration, user management, inventory and sales modules, and troubleshooting (Odoo strongly preferred;
NetSuite or similar also considered)Experience with ERP–Shopify integrations, such as inventory sync, order flow, connectors, APIs and webhooksProven experience managing product and inventory data across multiple Shopify stores, including bulk data operations (CSV, Excel, Matrixify or similar) and multi-market setupsStrong understanding of how a retail or wholesale business operates, including order flow, inventory, fulfillment, pricing and customer types (DTC and B2B), and how that translates into ERP and e-commerce setupAble to work with non-technical teams to understand a business problem, then decide what to change in the systems to solve itComfortable handling general IT support for a small officeMethodical troubleshooter who documents their work and owns problems end to endAuthorized to work in CanadaNice to have
Odoo.Sh experience, or Python (Odoo is built on it)Shopify Plus, Shopify Markets and B2B/wholesale setupsExperience with ShipStation, online marketplaces or wholesale platformsBasic SQLExperience working with overseas or outsourced development teams
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