Community Manager (14-Month Contract)

Choose a workplace that empowers your impact. Join a global workplace where employees thrive. One that embraces diversity of thought, expertise and passion. A place where you can personalize your employee journey to be - and deliver - your best.We are a leading global real estate investor, developer and manager. We combine our capital with our capabilities to create real estate that strengthens economies and communities. By prioritizing people, partnerships and places, we generate meaningful returns for OMERS members, enhance value for our capital partners and create a brighter world for our customers.Join us to accelerate your growth & development, prioritize wellness, build connections, and support the communities where we live and work.Don't just work anywhere - come build tomorrow together with us.Being a passionate and experienced customer service champion, as the Community Manager, you will partner with property and sales teams to deliver building events and programs geared toward maximizing the sense of community. Always innovating and identifying compelling place making activities, you will influence positive customer experiences every day.You will be a key member of an engaged, high performing team - part of a world-class, winning culture that prioritizes people development and focuses on long-term growth. We take great pride in leading the industry by earning respect through every interaction, every day. We go above and beyond to protect and grow relationships by anticipating needs, being honest and considerate, and valuing customers as genuine partners.This is a temporary, fixed-term position with an expected duration of approximately 14 months.You Will Be Responsible For
Program Innovation and Event DeliveryElevate the Customer experience for all occupants of Oxford's office buildings within VancouverResearch and apply best in class hospitality level of engagement to differentiate the Oxford experience for our customers in Office.Leverage scale of portfolio and regional budget to develop and deploy city-wide on-premises and virtual events to engage and develop communityLiaise with key customer contacts to collaborate and develop effective occupant engagementStrategize, create, source and negotiate partnerships that drive engagement and potential revenue through lobby and onsite engagements at our properties.Partner with retail customers and neighboring businesses to deliver unique customer experiencesSpecifically develop promotions/programs targeted at driving sales/promotion/engagement to our retail customersManage Not for Profit / Charitable relationships, programs, and activationsEnsure site teams have necessary training and resources to execute programsLeverage onsite amenities, retailers and multi-channel marketing programs to drive customer engagement across entire occupant populationBe a resource to our retail customers to offer marketing expertise to drive further alignment and partnershipMarketing, Branding and Public Relations
In partnership with corporate and site partners, establish quarterly marketing initiatives that will maximize exposure within budget parametersCollaborate with site teams to ensure property marketing collaterals are up to date reflecting community building initiatives, providing communication and event templates across all propertiesCoordinate with local groups, including Business Improvement Associations and media, to ensure regular and broad exposure, leveraging all opportunities for positive promotionResearch and analytics
Create frictionless feedback opportunities for customers to continuously improve, refine, recreate engagements with customersTrack budget on a monthly / quarterly basis for region and propertiesProvide analysis on effectiveness, ROI, and recommendationsRequired Skills & Experience
Minimum of 5 years of combined experience in marketing, communications and/or customer service;
event planning is an assetOutstanding time management and organization skills;
able to handle multipleprioritiesExcellent written and verbal communication skills, including the ability to communicate internally and externally and with all levels of management with professionalism, courtesy, and credibilityProficient in all Microsoft Office Programs and Adobe Creative Suite.Cross-functional team playerProficient in budget and event managementStrong analytical and problem-solving skillsPreferred Skills & Experience
Post-secondary degree with a Marketing (Advertising/Public Relations), Communications, or Business majorAbility to develop creative, engaging, and original content and displaysHighly motivated with a positive can-do attitudeKnowledge of search engine optimization (SEO) and web metricsAbility to work to deadlines and stay calm in a pressured
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