Customer Success Manager Retention

Customer retention and satisfaction define this Customer Success Manager role at Konica Minolta. Build relationships and improve service experiences across an assigned portfolio.This Customer Success Manager develops customer relationships that promote loyalty and retention. You will monitor service performance, manage feedback, and coordinate with account managers and delivery teams. The role also supports service improvements, success plans, and customer engagement activities.Key Responsibilities:
Maintain high customer satisfaction and retention across assigned accountsServe as primary stakeholder contact with Account ManagersEscalate major incidents and coordinate stakeholder communicationsManage feedback, surveys, risks, and retention activitiesCoordinate reviews, roadmaps, meetings, and customer check-insRequirements:
Bachelor’s degree or equivalent relevant education and experienceTwo years’ account management, outside sales, or customer service experienceStrong communication, organization, negotiation, and influencing skillsWorking knowledge of ITIL Service Lifecycle and IT best practicesAbility to manage sensitive information and learn technologies quicklyApply customer relationship, service improvement, and retention expertise to support Konica Minolta customers and long-term loyalty.
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