SAP WM Support Operations Manager
Jobgether
Lead SAP WM support operations from Canada, applying warehouse management expertise to stabilize production and resolve complex incidents. Guide distributed teams across critical systems.
This SAP Support Manager role oversees Level 2 and Level 3 application support in a business-critical IT environment. You will manage incidents, problems, service requests, enhancements, and defects across production. The work spans SAP WM configuration, warehouse processes, integrations, SLAs, and operational KPIs. You will also guide major incident response, root cause analysis, reporting, and service reviews.
Key Responsibilities:
- Lead SAP WM support across production environments
- Manage Level 2 and Level 3 troubleshooting operations
- Monitor SLAs, KPIs, backlogs, and resolution times
- Direct major incident escalation and root cause analysis
- Oversee reporting, runbooks, and operational documentation
Requirements:
- At least 8 years of SAP experience
- Substantial hands-on SAP WM expertise
- At least 3 years leading application support teams
- Experience supporting SAP ECC production environments
- Strong troubleshooting and analytical skills
Apply SAP WM leadership, production support, and service management expertise to improve system stability and warehouse operations.
#J-18808-LjbffrVacancy posted 1 day ago
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