Receptionist and Hospitality Assistant

Job Responsibility:

We are currently seeking a fun loving, motivated, energetic individual to join the team working Reception. The ideal candidate will be well-traveled, have knowledge of hostel culture, local visitor information, culinary recommendations and travel event information.

**International students are not eligible due to funding requirements . Must be under the age of 30 and a permanent resident of Canada (Qualifications for the position under Canada Summer Jobs)

**Please submit full resume with a little introduction about yourself.

Responsibilities:

• Knowledge of local tourism activities and promote access to outdoor gear rental and local outdoor tourism agencies considered an asset
• Ensuring a calm and welcoming atmosphere for guests - guests are priority taken care of - escorting guests to where they need to go, giving run downs of the business as per welcoming list
• Daily room checks, bi-hourly checks
• Reception duties, opening as per opening SOP, closing as per closing SOP
• Ensure laundry is completed by the end of shift
• Prepare rooms, arrange decorations, media equipment, and furniture for social or business functions
• Manage guest inquiries and bookings via phone, email, and in-person
• Answer telephones and respond to customer inquiries
• Ensure accurate billing and payment processing
• Operates cash register and general administrative duties
• Check guests in and out of system, including deleting and inputting door codes accurately
• Maintain a clean and organized front desk area
• Work closely with housekeeping and maintenance staff to ensure guest rooms and public areas are well-maintained
• General duties include tidying/cleaning washrooms, kitchen bar and public areas

Job Specifications:

• Able to work independantly and as a team
• Heavy lifting involved (approximately 40lbs)
• Ability to multitask and prioritize tasks effectively
• Detail-oriented and able to maintain accurate records
• Professional attitude and physical stamina required
• Professional and courteous demeanor
• First Aid Certification considered an asset
• Mandatory SmartServe
• Preference will be given to candidates that are bilingual, know the local area and have a vested interest in outdoor adventure.
• Operate computer systems and basic knowledge of Excel, Microsoft and Outlook an asset
• Able to problem solve possible booking, guest issues

Expected Availablity - Shifts may fall between 9am-10pm, evenings and weekends

First two weeks are training shifts transition to Full-time when the busier season starts from July-September, under the Canada Summer Jobs Program (35 hrs/week).

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

• Store discount

Flexible language requirement:

• French not required

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Application question(s):

• Are you under the age on 30? (Qualifications for the position under Canada Summer Jobs)
• Are you a Permenant Resident of Canada? (Qualifications for the position under Canada Summer Jobs)
• Do you have your SmartServe?

Work Location: In person