Account Executive

Account ExecutivePosition: Account ExecutiveReporting to the Director of Sales, the Account Executive creates long-term, trusting relationships with our customers with the goal of developing new business from existing clients and actively seeking new sales opportunities. This position will liaise with cross-functional internal teams to improve the entire customer experience. The key area of focus for this role will be to grow Aurum's business within the commercial, residential, and post-construction industries.Job Type: Full-Time, PermanentWork Location: In-Person, North YorkSalary Range: $65,000-$75,000/year + CommissionResponsibilitiesServe as the primary point of contact for an assigned portfolio of client accounts, managing day-to-day communication and relationship managementDevelop and maintain a strong understanding of each client's needs, service scope, and business objectivesIdentify opportunities for account growth, including upselling and cross-selling additional servicesCoordinate with operations, service delivery, and support teams to ensure client commitments are met on time and to standardPrepare and deliver regular account reviews, performance reports, and renewal proposals to clientsMonitor client satisfaction and proactively address service issues, escalations, or complaintsNegotiate contract terms, pricing adjustments, and service agreements in line with company policyMaintain accurate and up-to-date client records, activity logs, and pipeline data in the CRM (e.g., Salesforce)Track account-level KPIs such as retention rate, revenue growth, and client satisfaction scoresCollaborate with sales leadership to forecast renewals and identify at-risk accountsOnboard new clients, ensuring a smooth handoff from sales to account managementStay current on industry trends, competitor offerings, and company service updates to better advise clientsRepresent the company professionally in client meetings, site visits, and callsMeet or exceed assigned retention and growthAll other duties as assigned.Required ExperienceA minimum of 3 years of experience making a positive difference in an organisation3+ years of account management experience in the service or operations industryStrong sales and negotiation skillsAbility to build rapport with clients and understand their business needsExcellent communication(verbal and written)skillsAbility to efficiently use Microsoft Office and SalesforceBenefits:Health CarePaid time offPerformance bonusTravel allowancePhone data usage allowanceBenefits commence on the first day of employmentAurum and its affiliates welcome and encourage applications from people with disabilities. Accommodations up to the point of undue hardship are available for candidates taking part in all aspects of the selection process.